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909 Kansas Street <br />Kannapolis, NC 28083 <br />704.938,5156 Tel <br />704. 938.69t6 Fax <br /> <br />TIME WARNER <br />CABLE <br /> <br />November l6,2000 <br /> <br />Mr. Frank Clffion, Jr. <br />Cabarms County Manager <br />PO Box 707 <br />Concord, NC 28026-0707 <br /> <br />Dear Mr. Clifton: <br /> <br />Last week Time Warner Cable announced new rates and services for 2001. Because` <br />there are many new channels and changes, I wanted to recap the highlights for you. <br /> <br />New to the standard service lineup for 2001 will be Fox News and TV Land, both of <br />which have ranked very high on'our customer's request lists. The digital service tier will <br />add Food Network, Bloomberg TI/, Tech TV, Trio, Newsworld Imernational, MTV 2, <br />andNoggin at no additional cost to custon~rs. This past summer we also moved ESPN2 <br />from the preferred tier to the standard tier, and added Turner South. <br /> <br />This has been a busy year. RoadRunner, our high speed internet service debuted in <br />September and Digital Cable was launched this past montl~ You probably also read that <br />we are hunching an exclusive Time Warner 24-hour local news channel in 2001. <br /> <br />We have announced a new rote structure, which will become effective January 1, 2001. I <br />have included a copy of the new rate structure and complete channel lineup. <br /> <br />New programming and investments in new technology are cited as the reasons for the <br />rate changes. The aggregate increase for the most popular service, standard cable, will be <br />approximately 5%. <br /> <br />Cable television, like every other business, must analyze its operating expense against the <br />price it charges for its products and services on an annual basis. We manage our <br />expenses and listen to our customers. The demand for increased access to improved <br />technology and the demand for more programming choice drives our business. The costs <br />of providing outstanding diversified programming and full coverage of local and national <br />sports events continue to esc_a_10te. But we are committed to providing our customers <br />what they want: great entertainment and a state-of-the-art delivery system at a good <br />value. <br /> <br /> <br />