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Recommendations <br />· · . , ,~ - .. ~-. , · .~ .~ .~ ' <br /> <br />Organizational cont. <br /> ! The Webmaster position should be organizationally aligned with the Public Infom~ation <br /> Coordination position so as to enhance the public interface facet of the position and abet <br /> a closer coordination of the outputs. <br /> <br />Currently, each ITS person is spending an estimated 10-15% of their time handling user <br />support. That is 1 1/2 FTE, and additional support will be needed when ITS provides <br />more support to the Health Alliance group of 100 users. <br /> <br />I The Help Desk should be responsible for installing new desktop equipment and training <br /> all new PC users. Also it will receive and track Telecom trouble calls. <br /> <br />Assume support for Health Alliance System from end to end. <br /> <br />I I i <br /> <br /> <br />