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SPECIFIC DUTIES INCLUDE: <br /> <br />· Completing a 15-hour training course established by the State Long Term Care <br /> Ombudsman within 3 months fxom the date of appoint,lent. <br />· Attending at least 10 hours of/n-service ii=mining per year ( q-_anerly bus/ness mozt/ngs <br /> and annual training). <br />· Responding to referrals fi.om the Ombudsman staff. <br />· Receiving and/nvestigating complaints fi.om residents, family members, and stall'and <br /> documenting complaint information. <br />· ..... ~ <br /> Completing authonzauon forms before disclosing resident s n roes. <br />· Negotiating resolution of complaints with facility admini~h~tors. <br />· Reporting any serious problems immediately to the Ombudsman and/or appropriate <br /> governmental agency. <br />· Asking for technical assistance when unsure of how to proceed. <br />· Asking thc Ombudsman smffto make collateral contact with other government agencies <br /> including liceus/ng divisions. <br />· Monitoring facilities in teams of three or more trained committee members on a quarterly <br /> or annual basis. <br />· Preparing visit reports and forward to the Ombudsman staff at~er each monitoring visit. <br />· Completing all required paperwork accurately and on time. <br />· Maintaining cooperative relationships with appropriate agencies, such as Adult <br /> Protective Services, Adult Home Specialist, Social Service Departments, Division of <br /> Facility Services Representatives, and all law enforcement agencies. <br />· Establishing rapport with residents, families, staff', and home administrators. <br />· Assisting residents and families with/nfoxtnation and support in finding appropfilRe <br /> placement. <br />· Mobilizing volunteers for facilities ( i.e. Promoting community involvement in faoilities). <br />· Promoting communication, education, and awareness of issues affecting institutionalized <br /> older adults. <br />· Making contact with legislators or other public officials regarding advocacy issues. <br />· Maintaining confidentiality throughout all committee duties. <br /> <br />Revised July, 1998 <br /> <br /> <br />