AG 1998 02 16 - Laserfiche WebLink

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H. Subscriber Solicitation. If the Grantee undertakes a direct solicitation campaign the Grantee shall provide the County with a list of names of all representatives who will be soliciting within the County and the dates within such solicitations shall take place. Each such representative entering upon private property shall be required to display an employee identification card issued by the Grantee bearing a picture of said representative. I. Sales Infocmation. Grantee shall provide to all subscribers annually and all prospective subscribers or users complete written information concerning all services and rates provided by the Grantee upon solicitation and prior to consummation of any agreement for installation of service. J. Billing Practices Information. Grantee shall inform all subscribers and all prospective subscribers or users of complete information respecting billing and collection procedures, procedures for ordering changes in or termination of services, and refund policies, upon solicitation of service or prior to the consummation of any agreement for installation of service. 8.4 CONTINUITY OF SERVICE MANDATORY. A. Subscription Rights. It shall be the right of all subscribers to receive continuous, uninterrupted service insofar as their financial and other obligations to the Grantee are honored. B. Cooperation. In the event that the Grantee elects to rebuild, modify or sell the system, or the County gives notice of intent to terminate or fails to renew its Franchise, the Grantee shall cooperate with the County or new Grantee or operator in maintaining continuity of service to all subscribers. During such period, Grantee shall be entitled to the revenues for any period during which it operates the system, and shall be entitled to reasonable costs for the services when it no longer operates the system. C. Failure to Provide Continuity. In the event the Grantee fails to operate the system for seven (7) consecutive days without prior approval of the County or without just cause, the County may, at its option, operate the system or designate an operator until such time as Grantee restores service under conditions acceptable to the County or a permanent operator is selected. If the County is required to fulfill this obligation for the Grantee, the Grantee shall reimburse the County for all reasonable costs or damages in excess of revenues from the system received by the County that are the result of the Grantee's failure to Perform. 8.5 PROTECTION OF SUBSCRIRER PRIVACY. A. Protection of Subscriber Privacy Mandatory. Grantee shall at all times protect the privacy of subscribers, as provided herein and in accordance with applicable Federal, State, and Local laws.