AG 1998 02 16 - Laserfiche WebLink

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On January 5, 1981, Jean Sloop became an employee of Cabarrus County Department of Social Services. She was hired as a "Clerk II", and her first responsibility was to answer the agency switchboard, with its twelve incoming lines, and she was also responsible for answering the "two-way" radio, for what was then known as the "Office of Aging". Jean brought to this job a sense of energy and determination. In an era when we did not yet have a paging system, Jean was responsible for seeing that every call was taken, every message was received, and that all emergency calls were resolved quickly and by the proper authority. She was patient with the callers who did not seem to know or' remember their workers' names, and took great "pains" to make sure that this "entry" into our service system made the client feel that they were being assisted in a timely and accurate way. After almost two and one-half years as the agency switchboard operator, Jean went to work in our Food Stamp Office, on May 2, 1983. She became a Data Entry Clerk, and during her time of working in the Food Stamp Office, she was upgraded to "Clerk III". Jean was responsible for the keying of food stamp related information. She also worked with food stamp inquiries, the typing of the recertification notices, the "ATP" food stamp cards, and she also assisted with the coordination of our Surplus Commodities distributions. In this position, she was responsible for the ordering of all of the food stamp forms, she processed all mail for the Food Stamp Office, and when necessary, managed the purging of the food stamp records in preparation for microfilming. She also handled numerous reporting, in connection with food stamp eligibility. On January 22, 1992, she was promoted to Processing Assistant IV, in the Administrative Division of the agency. She became responsible for ordering all of the agency supplies, as well as the necessary state and county forms. She assumed responsibility for the billing of the "At-Risk Case Management" Services, provided through the department. She also took over the handling of the Medicaid Transportation report. Jean has assisted our Fraud Investigator, by setting up the records, receiving payments, and completing the data entry for cases. She has been responsible for the processing of the incoming and outgoing mail for the entire agency, she has assisted with voter registration, and has relied upon the job skills that she learned "early on", by filling-in on the agency switchboard, when the regular operators had to be on leave. Through the years, Jean has worn many "hats". When called upon, she has made herself available to assist those in need, and anyone who has ever gone to her for help can say that the job was done fast, and that it was done right. The energy and the determination Jean brought with her to the agency, has served her well in many different capacities, over time. In "winding down" after her seventeen years of work for Cabarrus County, she can look back and know that she did her best!