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EVALUATION OF TELEPHONE SYSTEMS <br /> for <br /> <br />CABARRUS COUNTY HOME HEALTH AGENCY <br /> Sheet 3 of 3 <br /> <br />VENDOR SUPPORT (continued) <br />the local advantage of only paying for 5 minutes of "windshield time" compared to <br />paying for a technician's round trip from Charlotte with other vendor alternatives. <br />Another CTC advantage is that we have easier access to their top management in the <br />event you need to obtain help that normal contacts can not deliver. This level of <br />support will be harder to locate when you may have to deal with Digitel, Central Health <br />Services, or a yet to be identified Charlotte vendor organization. <br /> <br />RECOMMENDATIONS <br />The CTC Comdial Impact DXP system with (56) 24 Button LCD Speakerphones with a <br />60 month Full Service Lease rate of $824.60/month appears to be the best overall <br />alternative based on cost and technical evaluations. The vendor support expected <br />from CTC is predictably better than with the other alternative. <br /> <br />We also strongly suggest installing a separate overhead speaker system for use even <br />though the telephone systems allow paging via speakers in the telephones. Our <br />experience with paging via speakers in the telephones is that it is very disruptive and <br />ineffective due to the fact that the more telephones that are in use at the time of the <br />page, the lower the coverage. <br /> <br />If you elect to use voice mail/automated attendant service, you should start with at <br />least a 4 pod/4 hour system. We need to discuss voice mail in more detail if you are <br />interested in adding it at this time. <br /> <br /> <br />