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ATTACHMENT
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<br /> EMPLOYE~-/COUNTY: Cabarrus County/ Shirley Long, Alyia Strickland,
<br />-- Trish Midkiff, Jaymee Floyd, Cynthia Waitkus, Maxine Cain, Faye Morrow,
<br /> Karin Allen, Lynn Fink, Nancy Ehrman, Karen Scotty, Betty Kluttz, Sandi Bachier,
<br /> Steve Cor. nett, Regina Crowder, Carol Everhardt, Judy Fisher, Jane Hartsell,
<br />-- Miekie Hasty, Trudy Ritchie, Kay Robinette, Cathy Rucker, Kathy Dobbins,
<br /> Robert Storey, Pat Crowell, Jeanette Threatt, Amy Creswell, Sandra Leonard,
<br /> Kay Measmer, Trish Russell
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<br />DESCRIPTION OF PRODUCTIVITY IMPROV~T: (continued)
<br />
<br />-- the various programs. None of this cost is attributable to federal requirements
<br /> which have proved difficult to change. However, a significant portion of the cost
<br /> results from repetitive gathering of common information from numerous sources
<br />_ increasing the need for caseworkers and adding to the confusion of clients. Clients
<br /> must for example, fill out separate applications for Medicaid and Food Stamps. Much
<br /> the same information is gathered during each application process. The funding
<br /> which is wasted on pointless, unnecessary paperwork could be better spent on job
<br />-- training for welfare recipients, services to protect children from abuse, and
<br /> in-home services for older adults.
<br />
<br /> In January 1993, Cabarrus County embarked on a series of activities to reduce such
<br /> repetition, save caseworker time and thereby dollars. These activities are listed
<br /> below. They total 6,876 hours per year in IMC time savings, or $81~205 per year.
<br />
<br /> A Central Resource Clearance was Developed
<br />1. Central Resource Clearance is a vehicle used to obtain information on resources
<br /> or potential resources at intake and reviews, that require tracking to assure
<br /> results are received. By centraHzinE this procedure it ensures that a
<br /> response is received on ali verifications in a timely matter.
<br />
<br /> A Mail Out Application was Develol~ed
<br />2. Currently, each worker maintains 300 cases. A portion of these cases have to
<br /> be reviewed each month for which the recipient must come in to the office for
<br /> an interview. The mail-in review form was developed as an alternative to the
<br /> one-on-one interview, l~edetermination by mail, using the form, allows a
<br /> shortened form to be mailed out to selected recipients, who completes and
<br /> returns it by mail. This was done in an effort to save time while maintaining
<br /> program accuracy and to provide better customer service to our recipients.
<br />
<br /> A Single Application Workbook which combines Aid To F-m~l~es ~/ith Dependent
<br /> Children, Food Stsmps, FRm~ly's -nd Children's Medicaid, and Adult Medi~d
<br /> Pro~rmr,~ was Developed
<br /> The group met for five months gathering data, researching and consolidating
<br /> common information. The result of the project was the elimination of four
<br /> different application booklets, along with 25 forms which were either merged,
<br /> obsoleted or consolidated. The new single application is simpler and guides
<br /> the interview process so that the interview is quicker. It lays the foundation
<br /> for automation of the single application as well as generic taking of
<br /> applications which will add to the savings significantly.
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<br /> Agency Reference Guide which Streets and consolid-tes ~nt~orrrmtion creating
<br /> consistency Rnd quick reference for new and current employees..
<br /> This reference guide includes general information for simplification of
<br /> processing benefits to recipients in a timely manner.
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