AG 1992 11 02 - Laserfiche WebLink

Home Browse Search

TO: FROM: DATE: SUBJECT: MEMORANDUM John Witherspoon, County Manager Fred Pilkington, Health Director John Day, Budget Officer C. Richard Russell, MIS Director October 22, 1992 Telephone System Recommendation I recommend that the County accept the second lowest bid from The Concord Telephone Company for a Mitel SX-200 telephone system primarily because we will get better service on this equipment over the next five years, reducing down time and increasing utility. I also think it is the best system for the money. The three bids that the County received for a telephone system are ranked as follows on a total cost basis. 1. ATCOM Telephone Systems 2. Concord Telephone 3.. Southern Telecommunications $71,559.52 75,012.85 78,478.14 One major benefit the Concord Telephone bid offers over the other two is promptness of service, primarily because their service is out of Concord rather than Charlotte. We presently have a Concord Telephone system, and they have a track record of 5-15 minute response time. The other companies offer maintenance out of Charlotte with a guarantee of 4 hour emergency and 24 hour routine maintenance response time. I feel this is significant. The Concord Telephone bid offers several technological advantages over the lowest bidder's system from A~OM. 1. Infinite number of calls holding versus eight. 2. Menu driven programming in English rather than code. 3. Expansion capacity to 672 ports without deleting any present hardware versus having to switch power supply and control cards after 224 ports. 4. Lower power consumption. 5. Six and a half hours of voice mail storage versus four. Another advantage in selecting the Mitel SX-200 from Concord Telephone is that the County already owns two other SX-200's and all of these systems are tied together. It is simpler to deal with problems when they arise if we are dealing with like components and a single vendor.