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, ' ECEIVEDt <br /> VISION CABLE OF METROLINA I JAN 0 ii 1991 <br /> 909 KANSAS STREET <br /> /(ANNAPOLIS, N.C. ~081 {~e I~ <br /> <br /> January 7, 1991 <br /> <br /> Hr. Hichael Ruffin <br /> County Hanager <br /> Cabarrus County <br /> IPO Box 707 <br /> Concord, NC 28026-0707 <br /> <br /> I Dear Hr. Ruffin: <br /> <br /> I As our tenth year of providing Cable service to the community comes to <br /> a close, I again find that the approaching year shows no decrease in <br /> growth and improvement. ~e have exciting announcements to make and <br /> <br /> i many accomplishments to report. I'll do that during the month of January, <br /> but there is one accomplishment I wanted you to know about now. <br /> <br /> As you probably already know, the National Cable Telev~sion Association <br /> adopted industry-wide customer service standards in early 1990. The <br /> standards were drafted by a special task force of senior operations <br /> executives within the cable television industry to reaffirm cable's <br /> I comitment to provide a consistently high level of service to cable <br /> <br /> I am very pleased to report that Vision Cable of Metrolina has not only <br /> met, but surpassed those standards throughout the past twelve months. <br /> We have forwarded documentation to 'the ;iational A-~sociation and expect <br /> to be recosnized as one of the first cable operations in North Carolina <br /> I to display the "NCTA Seal of Good Customer Service". <br /> Celebrating our tenth.anniversary, qualifying for the NCTA Seal, and <br />Ibeing recognized as the cable system with the most outstanding public <br />service program in the state has made !990-a most gratifying year for <br />us. Thank you for the wonderful spirit of cooperation we experience when <br />dealing with all your public service departments. <br />I I'll be sending a detailed su~n~y of plans for 1991 soon. <br />i <br /> <br /> General Hanager <br /> <br />Il~fi~: db <br /> <br /> <br />