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Distributed laNqe print DosteNs on Residents Riqhts and brochures. <br /> <br /> 14. Worked to resolve qr~evances <br /> <br /> 15.Held quarterly business meetings with ombudsmen. <br /> <br /> 16.Attended Certificate of Need fCON) h~arin~. <br /> <br /> The committee experienced the following strengths during the year: <br /> <br />1. Regular meetin~s. <br /> <br /> Visit each faci%it¥ routinely. <br /> <br /> 3.Good rapport with administrators. <br /> <br /> 4.Immediate response to complaints. <br /> <br />5.Interactio~ of members. <br />The committee experienced the following problems during the year: <br /> <br /> 1. committee lost three dedicated members this year. <br /> <br />Committee members are trained and supported by the Ombudsman Program of <br />Centralina Council of Governments, Region F. Local back-up is provided by <br />the Department of Social Services. <br /> <br />L48.B <br /> <br /> <br />