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VISION CABLE OF METROLINA 909 KAN.AAS STREET KANNAPOLIS. N.C. 28081 704-938-51~6 August 27, 1990 Mr. James W. Lentz~ Chairman Board of County Co~mlssioners PO Box 707 Concord, NC 28026-070? Dear Hr. Lentz: We in the cable industry are acutely aware that our business is carefully monitored by our customers, by the press and by local officials. With that ia mind, ! would llke to offer a brief sugary of key developments since June of 1999, the date of our last change ~n rates. ~e incteasing demand for ava~Zabti1ty a~d the s~ead~ly rising cost progra~tng du=~ng ~hls perto~ has mede the Last of keeping ta~es tn check ~htle providing more and be~ter se~1ce vezy challenging. [n the pas~ fifteen months' alone ~e have invested almost t~o ~11ton in plan~ expanslon and ~p~ovemenC (not ~o men,ton =ebuilding ~). By ~he end of this yeat over ninety-five percent of ~he households in our se~ice areas ~il1 have the option of readily available cable se~&ce. ~psuslon of semite areas, however, Is nnly one facet of g~ovth tn the cable industry. Perhaps our greatest asset, and one into which a rapidly increasing portion of every customer's monthly pa~ent progra~ag. ~an~ to the progra~ing of cable, television is no longer Jus~ a medium of general~zatlon. Specialty networks such as ~N, C-SP.~, ESPN, ~IC~gODEON and DISCOV~Y abound - and more are on the way - showcasing new and exclusive quality events like the recent "Goodwill Games" from Turner Broadcasting. I am also happy to report that the cable industry has entered a new age of co~itment to se~ice. In our system we have adopted a set of customer s.e~ice standards-that m~et or exceed those of the ~attonal Cable Television ~soctation. ~r staff has gro~ by more than thirty percent and extensive new training progra~ have been initiated to achieve and ~ntatn a consist- ently high level of customer se~ice, In order to insure continued good se~lce, wide coverage and state-of-the~ art technology, we find it necessa~ to increase the monthly se~tce rate for a basic cable subscription by $1.25 - to $16.00 per month. No other rates ~11 increase. Premium se~lces, remote controls, additional outlets, and our exceptionally affordable $1.00 pet month broadcast ~ semite will re, tn the same. ~ you can see by the enclosed comparison of area cable