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2 <br /> <br /> From a practical standpoint, the important issue to be addressed is whether or not a <br />connect-time charge structure is beneficial. When all users are logged on, if you experience <br />a noticeable degradation in system response, connect lime charges are generally advanta- <br />geous. If there is no appreciable degradation in system response with all users logged on, <br />there is no real advantage in establishing connect-time charges, which, in your operating <br />environment, would primarily be an inducement to correct a slow response problem. You <br />ha~e indicated that the latter e_.,:perience - no significant response degradation - .typifies the <br />Cabarrus County MIS operation. In reviewing the limited data available to us concerning <br />system operating statistics before implementation of your current programs for capturing <br />resource utilization, the data tend to support the thesis that there should not be a significant <br />degradation of response under current user demands. Under the circumstances described <br />to us, we believe that a CPU billing rate which also includes log-on associated costs is <br />defendable and is the more reasonable approach to billing the users of your services. <br /> <br /> If the situation were to change in the future and user demands increase to a point <br />where significant response degradation is experienced, you could readily revert to a charge <br />structure which isolates log-on time as an inducement to conservative resource utilization. <br /> <br /> Sincerely, <br /> <br /> Dan Miles <br /> Associate <br /> <br /> <br />