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AREA AGENCY ON AGING SERVICE SPECIFIC BID SPECIFICATIONS RESPITE BelOw are service specific bid specifications required by'the Area Agency on Aging in addition to (or to clarify) the North Carglina Division of Aging Service Standards. ~it of Service_t Since the unit of service is based on time, the documentation of units of service must include the time (11:00 - 12:00) along with allowable service activities. ~ TaraetGroUDt ~he Older 2tmerican'S Act emphasizes the socially needy and economically needy with special emphasis on low income minority elderly. North carolina is emphasizing rural elderly. These tarqet groups should be specifically identified, attempts to ser~e the group documented, and procedures be established for how the target group clients will be given priority for r~ceiving the services, clients served in this service must be designated in the Moderately ImpairRd or Frail elderly category. ~:'3. while all service activities are not required for each client, the (" Agency should have allowable service activities available as needed. Deliver; charac~istic~i The Agency should have in each client file: Written assessment completed in the home within ten days of referral Written plan of care Documentation of quarterly monitoring contact Admlnistr~ti~ ~e~remen~s~- ~he Agency should have:. Documentation of completion of required training. Current job descriptions for each staff member written grievance brocedures for clients Procedures for collecting program income Procedures for evaluation of se~~vice by participants (at least annually) - Policy for termination of services Written plan for how the Agency will provide general and service specific information and procedures for referral Written plan and documentation of outreach activities