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Community Services Block Grant Program Fiscal Year 2018.19 Application for Funding Planning Process Narrative 1. Explain in detail how each of the following was involved in the planning and development of this strategic plan. a. Low -Income Community: Representatives of the Low-income population are seated on the Salisbury -Rowan Community Action Agency, Inc.'s (SRCAA) Board of Directors to ensure broad community participation and involvement. The Head Start Policy Council Advisory is made up of low-income persons who meet once per month to review programs and to address meeting the needs of the low-income community. Members from that Council are represented on the board, and each representative of the low-income community advocates for the needs of the participants at varying levels. Participants themselves are Gee to express their concerns with staff and the program director. In addition, they are surveyed during workshops facilitated to improve their personal and professional development. The Salisbury -Rowan Community Action Agency (SRCAA) 2017 Community -Wide Strategic Planning and Needs Assessment provides information and analysis on issues relating to poverty In the agency's core service areas. As part of the assessment, qualitative data was collected from the low-income community by way of surveys, focus groups and interviews. Client satisfaction data is also collected throughout the year to assist the agency with identifying needs and to create strategies for meeting the needs of the low-income community. Understanding the needs of the community and what the report data indicated helped to provide a more accurate report on the significant findings and trends in the Community Needs Assessment Document. Understanding the data also enabled the agency to make more informed decisions on service provisions to enable more customers to achieve their goals. The customer and community surveys completed included the opportunity for persons completing the survey to indicate identifiable information, so that the agency is clear on who the need belongs to in terms of demographics and characteristics. Results were used in the planning and development of the agency's strategic plan. b. Agency Staff., Staff is encouraged to participate in partnerships and collaborations with community partners and task fomes designed to meet the needs of mutually served participants. These partnerships and collaborations offer opportunities for staff to participant in forums to share input and to address causes of poverty, concerns, and resources in low-income communities where staff works. Staff as well as partners serving the same populations was surveyed during the community assessment process. Staff and partner feedback will be considered in the revisions of the strategic plan and the management of service delivery at the Salisbury -Rowan Community Action Agency, Inc. (SRCAA) as part of the strategic plan's Collaboration Project, which is aimed at identifying overlap in the service delivery as well as procedures and processes used by various departments. Fiscal Year 2018-19 Community Services Block GmntApplication Page 10 of 37 AWachmenl number 2 \n F-6 Page 98