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Cabarrus County Transportation Service teaches its employees to be aware of suspicious people and activities. Employees are taught to focus on behaviors and not on a person's color, nationality, ethnicity or religion. The key concern in determining what is suspicious is always based on 1) where someone is, 2) when he or she is there, and 3) what he or she is doing. Employees are encouraged to trust their judgment based on their experience in and around the community, and the transit system, and that it normally is a combination of factors taking place that will accurately identify a suspicious person or act. Specific actions that are of concern and may meet the threshold of reporting as suspicious include people appearing to be: • gathering intelligence • running security tests • attempting infiltration • conducting a dry run/drill • deploying assets Employees are taught by Cabarets County Transportation Service to determine if a behavior is suspicious based on the following categories: • attitude of the person • apparel and accessories • body language (e.g. reaction to uniformed presence) • actions in and around crowds • attention to secure or high profile locations 3.5 Safety Data Acquisition/Analysis Procedures To Cabarets County Transportation Service, understanding safety data is an important step toward allocating finite resources to implement safety program elements. Data on safety-related events such as • passenger injuries or claims • passenger complaints • employee injuries • accidents • incidents • EOL's • turnarounds • bus stops • shelters Is used to determine trends in system operations. The ultimate goal is to Attachment number 5 \n F-5 Page 344