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Cardinal Cabarrus County Dashboard <br /> • • July through December 2016 <br /> HEALTHCARE <br /> Access Call Center <br /> Average Speed to Answer Call Abandonment Rate <br /> 10 6% <br /> Cardinal Innovations target-5%Maximum <br /> 8 — — — — — — — — — — — — — — — <br /> 0 <br /> 4% <br /> p <br /> =a 5 5 � <br /> 4 4 4 4 U <br /> 4 0 <br /> d 2% 1.5% 1.4% 1.5% 1.3/, <br /> 2 a <br /> 0 0% <br /> 1b ge41� pG�1� �� �eG16 N31 ob A Orb Se�1� Oc�1b 1�' �ec1b <br /> Call Center information in the charts above reflect Cardinal Innovations data and are not county specific. <br /> Attachment number 1 \n <br /> 1-3 Page 351 <br />