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• Cabarrus County Dashboards <br /> FYTD March 2017 <br /> Provider Information <br /> All CIHS Providers by Entity Type <br /> Total Providers 989 Top 10 Providers by Members Served-Cabarrus Entity Type <br /> Agency 439 DAYMARK Recovery Services,Inc. Comprehensive Community Clinics <br /> LIP 265 The Charlotte-Mecklenburg Hospital Authority dba North East Psychi Inpatient/Outpatient <br /> LIP Group 140 <br /> Hospital 55 RHA Health Services,Inc. Comprehensive Community Clinics <br /> Physician's Group of Hospitals 37 Carolinas Medical Center-Main(FAC) Inpatient <br /> Inpatient 28 DAYMARK Recovery Services,Inc.-Mobile Crisis Management/After Agency <br /> Comprehensive Community Clinics 08 <br /> Inpatient/Outpatient 04 Monarch Comprehensive Community Clinics <br /> Psych State Institution 04 Center For Emotional Health,P.C. LIP Group <br /> ICFMR State Institution 03 Turning Point Homes,Inc. Agency <br /> Other 02 <br /> ADATC State Institution 01 McLeod Addictive Disease Center,Inc. Agency <br /> County Agency 01 Carolinas Physicians Network,Inc.dba Cabarrus Family Medicine LIP Group <br /> Neuro Behavioral Center State Institution 01 <br /> Senate Bill 163 01 <br /> 0 200 400 600 800 1000 <br /> Access Call Center <br /> Total Number of Calls and Speed to Answer Call Abandonment Rate <br /> 8000 6 10% <br /> 5 5 5 5 v <br /> 5 0 8% <br /> 6000 4 4 4 <br /> 4 v <br /> Q 6% <br /> II 3 <br /> O U <br /> 4000 3 0 0 40� 2.7% 3.2% 2.9% <br /> 0 0 <br /> 2 2% 1.5% 1.8/ 1.4% 1.5% 1.3% 1.8% <br /> 2000 1 N a <br /> 6,630 7,023 6,046 7,297 6,306 5,770 6,105 5,653 6,195 <br /> 0% <br /> 0 0 io � ID Z io �o oo Q > v c <br /> ci ci ci ci ci ci ci ci ci =3 N U O <br /> Q -> U <br /> a Ln o z o g <br /> a Ln 0 z o � > Access HEDIS Benchmark 8.6% Cardinal Innovations Target 5.0% <br /> Call Center information in the charts above reflect Cardinal Innovations data and are not county specific. <br /> Attachment number 1 \n <br /> 1-1 Page 171 <br />