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Cardinal Cabarrus County Dashboards <br /> FYTD March 2017 <br /> Analysis: <br /> Please note that providers have up to 90 days to submit claims and that this will affect the number of members served and expense amounts on this report. The <br /> numbers for the previous months will be updated each reporting period. <br /> Number of Members Served by Age and Diagnosis <br /> The number of Child MH members served has been increasing since Jul'16.The number of Adult MH members served has increased for the 3rd Qtr.of FY1617. <br /> Innovations Registry of Unmet Needs—A list of members who are waiting for an Innovations Waiver Slot <br /> The number of members on the Registry of Unmet Needs has been trending downward since Sept'16. <br /> Members Served and Expense Amounts by Service Category-Medicaid <br /> Outpatient services were the most utilized Medicaid funded services for FY1617. Innovations Medicaid funded services had the most expenses for <br /> FYTD17. Expense increased by 6%($7,684,188 to$8,138,759)due to utilization of Community Living and Support services.This service was not utilized <br /> in FY1516 but accounted for$619,263 in expenses FYTD17. An increase in utilization of Individual Therapy services accounted for the 20%($2,060,219 <br /> to$2,478,126) increase in expense for Outpatient services. <br /> Members Served and Expense Amounts by Service Category-State <br /> Outpatient remains the most utilized State funded service for FY1617.Outpatient services had a 16%(878 to 741)decrease in utilization due to a drop in <br /> Individual Therapy and Group Therapy service utilization. Residential services had the most State funded expenses for FY1617.Crisis Services had a 25% <br /> (257 to 322) increase in members served due to a rise in Detox Social Setting service use. Inpatient service expenses increased by 23%($365,659 to <br /> $451,048)although member utilization has remained the same. <br /> Members Served and Expense Amounts for Crisis Services <br /> For Medicaid funded services, both Facility Based Crisis and Mobile Crisis members served and expenses has decreased for FYTD17.State funded <br /> services had a 16%(165 to 191) increase in utilization for Facility Based Crisis services and a 16%(192 to 162)decrease in utilization of Mobile Crisis <br /> services. <br /> Call Abandonment Rate <br /> The Call Center changed software in January 2017 which required further optimization and testing.This change has resulted in an increase in the call <br /> abandonment rate from Jan'17-Mar'17. <br /> Attachment number 1 \n <br /> 1-1 Page 172 <br />