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to the roadway as practicable without interfering with or endangering the movement of vehicles or pedestrians. When construction work is being performed in the right-of-way, Containers, Bags and Bundles shall be placed as close as practicable to an access point for the collection vehicle. Contractor may decline to collect any Container. Bag or Bundle not so placed or any Waste Material not in a Container, Bag or Bundle as specified in the applicable Exhibit hereto. 3.2 Hours of Operation. Collection of Waste Material shall not start before 6:00 A.M. or continue after 6:00 P.M. on the same day. Exceptions to collection hours shall be effected only upon the mutual agreement of the County and Contractor, or when Contractor reasonably determines that an exception is necessary in order to complete collection on an existing collection route due to unusual. circumstances. 3.3 Routes of Collection. Residential Unit and County Facility collection routes shall be established by the Contractor. Contractor shall submit a map designating the Residential Unit and County Facilities collection routes to the County at least two (2) weeks in advance of (lie commencement date for such route collection activity. The Contractor may from time to time make changes in routes or days of collection affecting Residential Units or County Facilities, provided such changes in routes or days of collection are submitted to the County at least two (2) weeks in advance of the commencement date for such changes. County shall promptly give notice to the affected Residential Units. 3.4 Holidays. The following shall be holidays for purposes of this Contract: New Year's Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Contractor may decide to observe any or all of the above mentioned holidays by suspension of collection service on the holiday, but such decision in no manner relieves Contractor of his obligation to provide collection service at Residential Units at least once per week. 3.5 Complaints. All complaints shall be made directly to the Contractor and shall be given prompt and courteous attention. In the case of alleged missed scheduled collections, the Contractor shall investigate and, if such allegations are verified, shall arrange for the collection of Waste Material or Recyclable Materials not collected within one business day after the complaint is received. Contractor shall maintain an up-to-date file listing of all complaints received and the action taken �\itli respect thereto. Such reports are referenced under Section 4.8 Reporting Requirements. The Count\ has final approval of the resolution of any customer dispute. 3.6 Collection Equipment. The Contractor shall provide an adequate number of vehicles meeting standards and inspection requirements as set forth by the laws of the State for regular municipal waste collection services. For Waste Material collection, all vehicles and other equipment shall be kept in good repair and appearance at all times. Each vehicle shall have clearly visible on each side the identity and telephone number of the Contractor. 3.7 Office. The Contractor shall maintain an office or such other facilities tlu-ough which it can be contacted by direct visit or by local (toll free) call from anywhere in the County. It shall be equipped with sufficient telephones and shall have a responsible person in charge from 8:00 A.M. to 5:00 P.M on regular collection days. 3.8 Hauling. All Waste Material and Recyclable Material hauled by the Contractor shall be so contained. tied or enclosed that leaking, spilling or blowing are minimized. Page 9 of 33 9234637.2 Attachment number 2\n G-8 Page 180