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3.9 Disposal. All Waste Material, other than Recyclable Materials, collected within the County under this Contract shall be deposited at the Charlotte Motor Speedway landfill, an affiliate or Contractor. 3.10 Delivery, All Recyclable Materials collected for delivery and sale by the Contractor shall be hauled to a commodity buyer selected by the Contractor pursuant to the Contract Documents. The charge for delivery to the commodity buyer shall be included in the rates set forth for the Residential Units and County Facilities serviced by the Contractor. Any revenue obtained by Contractor from the sale of the Recyclable Materials shall belong to Contractor. 3.11 Notification. The County shall notify all Producers at Residential Units about complaint procedures, rates, regulations, and day(s) for scheduled Waste Material and Recyclable Material collections. This information will be provided on the County's website that is not outlined in section 3.15. 3.12 Point of Contact. All dealing, contacts, etc., between the Contractor and the County shall be directed by the Contractor to the County's point of contact specified in the applicable Exhibit E and, by the County to the Contractor's General Manager or Operations Manager. 3.13 Litter or Spillage. The Contractor shall not litter premises in the process of making collections, but Contractor shalt not be required to collect any Waste Material that has not been placed in approved containers or in a manner herein provided. During hauling, all Waste Material shall be contained, tied or enclosed so that leaking, spillage or blowing is minimized. In the event of spillage by the Contractor, the Contractor shall be required to clean up the litter and property. if cleanup is not performed within twenty-four (24) hours of notice by the County, Contractor can be fined in an amount not to exceed two hundred fifty dollars($250.00)per day until the cleanup is complete. 3.14 Damage Claims Notification & Resolution. The Contractor shall immediately notify the County of any and all damage claims including hazardous material spills. Any and all damage claims shall be investigated within eight (8) working hours of notification by the County. The Contractor shall provide the County with a full explanation of the disposition of any complaint involving a Customer's claim of damage regarding private property as the result of actions of the Contractor's employees, agents, or subcontractors prior to the customer's next regularly scheduled service day. Damage claims shall be resolved within sixty (60) calendar days after submission of a damage claim report to the County. If repairs are unable to be completed within this period, the Contractor shall notify the County in writing prior to the resolution date. The notification shall specify a date when repairs will be completed. If the County, upon an independent investigation, finds that the Contractor has failed to complete the repairs in a timely manner, the County may take any action it deems necessary to make the customer whole and can recover such amount paid, including labor and equipment cost, from the Contractor. Notwithstanding anything herein to the contrary, Contractor shall be held responsible only for damages to the extent caused by the Contractor's negligence or willful misconduct. 3.15 Public Information. The Contractor shall notify all customers whenever there is a change of service, day(s) of collection, or procedures. Notice is to be in the form of printed matter distributed by the Contractor to all Residential Units served by the Contractor. The County must pre- approved all notices. 3.15 Backyard Services. The Contractor shall provide backyard services for those individuals who are unable to place its solid waste for collection in the usual manner due to severe physical Page tQ of 33 9234637.2 Attachment number 2\n G-8 Page 181