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Cardinal Cabarrus County Dashboards <br /> FYTD June 2017 <br /> Provider Information <br /> All CIHS Providers by Entity Type <br /> Total Providers 1,028 Top 10 Providers by Members Served-Cabarrus Entity Type <br /> Agency 458 DAYMARK Recovery Services,Inc. Comprehensive Community Clinics <br /> LIP � 265 The Charlotte-Mecklenburg Hospital Authority dba North East Psychi Inpatient/Outpatient <br /> LIP Group - 155 <br /> Hospital 57 RHA Health Services,Inc. Comprehensive Community Clinics <br /> Physician's Group of Hospitals 41 Carolinas Medical Center-Main(FAC) Inpatient <br /> Inpatient 28 Carolinas HealthCare System Northeast Inpatient <br /> Comprehensive Community Clinics 07 <br /> Inpatient/Outpatient 04 DAYMARK Recovery Services,Inc.-Mobile Crisis Management/After Agency <br /> Psych State Institution 04 Center For Emotional Health,P.C. LIP Group <br /> ICFMR State Institution 03 Facility Based Crisis of Cabarrus Agency <br /> Other 02 <br /> ADATC State Institution 01 Turning Point Homes,Inc. Agency <br /> County Agency 01 Emergency Medicine Physicians of Mecklenburg County,PLLC Physician's Group of Hospitals <br /> Neuro Behavioral Center State Institution 01 <br /> Senate Bill 163 01 Note:The Top 10 Providers by Members Served is based on member's <br /> 0 200 400 600 800 1000 Catchment of Eligibility not on the Provider's physical location. <br /> Access Call Center <br /> Total Number of Calls and Speed to Answer Call Abandonment Rate <br /> 8000 13 14 10% <br /> 12 <br /> 12 8% <br /> o <br /> 6000 <br /> 10 0 <br /> + a� Q 6� 5.0%5.2% <br /> M 8 3 <br /> u 4000 Q u <br /> 0 41 6 0 0 4% 2.7% 3.2% 2.9% 2.6% <br /> 4 q <br /> 2000 4 2°� 1.5% 1.8% 1.4% 1.5% 1.3% 1.8% <br /> Q L <br /> 2 a0 <br /> 6,630 7,023 6,046 7,297 6,306 5,770 6,105 5,653 6,195 5,339 5,904 5,728 0% <br /> n <br /> ci rl ci rl ci ci ci ci ci ci ci ci � 7 N O <br /> no Q - j U � > Q n O z D Q <br /> a Ln O z o U_ 2 a Access HEDIS Benchmark 8.6% Cardinal Innovations Target 5.0% <br /> Call Center information in the charts above reflect Cardinal Innovations data and are not county specific. <br /> 1-8 Page 342 <br />