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61M Cardinal Cabarrus County Dashboards <br /> FYTD June 2017 <br /> Analysis: <br /> Please note that providers have up to 90 days to submit claims and that this will affect the number of members served and expense amounts on this report. The <br /> numbers for the previous months will be updated each reporting period. <br /> Number of Members Served by Age and Diagnosis <br /> The number of Child MH members served has been trending upward for FY1617. <br /> Members Served and Expense Amounts by Service Category-Medicaid <br /> Outpatient Services increased utilization by 7%(3905 to 4160)and remained the most utilized service for FY1617. Innovations services continued to be <br /> the highest expense for FY1617 which increased in expense by 7%($10,296,163 to$11,012,806). The second highest expense was for ICF services which <br /> had a 10%($7,049,840 to$7,768,131) increase in expense. <br /> Members Served and Expense Amounts by Service Category-State <br /> Outpatient services remained the most utilized State funded service for FY1617 despite having a 14%(1033 to 884)decrease in utilization from FY1516. <br /> Residential services continued to have the most expense for FY1617. Crisis services increased member utilization by 24%(328 to 407)and expense by <br /> 6%($45,103 to$47,885). <br /> Members Served and Expense Amounts for Crisis Services <br /> Medicaid funded Mobile Crisis services decreased 28%(145 to 105) in utilization and 47%($33,600 to$17,941) in expenses. State funded Mobile Crisis <br /> services decreased by 26%(247 to 182) in utilization and 42%($48,496 to$28,231) in expenses. State funded Facility Based Crisis increased in utilization <br /> by 26%(200 to 252)and expense by 33%($372,351 to$496,130). <br /> Call Abandonment Rate <br /> The Call Center implemented new software in Jan'17, which required ongoing testing and optimization.The call center implemented a queue scripting <br /> change in the beginning of May which caused the increase in both the abandonment rate and the average speed to answer in May and June.The call <br /> center disabled part of those scripting changes the last week of June and results will improve for July 2017 and beyond. <br /> 1-8 Page 343 <br />