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Duke Energy Helping Home Fund, <br />Memorandum of Understanding <br />23. Be held financially liable to resolve customer complaints originating from mistreatment of <br />customer homes, improper installation measures, and inaccurate information disseminated by <br />Service Provider personnel and /or subcontractors working for the Service Provider. The Service <br />Provider's financial liability includes but is not limited to: all costs of resolving customer <br />complaints and all reimbursements; chargebacks; and other amounts claimed by or owed to <br />Duke Energy arising from or related to any customer complaint or its resolution. <br />24. Submit for reimbursement of completed projects with required documentation. Service <br />Providers may submit for completed projects every two weeks. <br />25. Pay contractors (if utilized) once contract is completed. <br />26. Maintain and allocate spending/budget information as outlined in Schedule A. <br />To the maximum extent permitted by law, the Service Provider will indemnify and hold harmless Duke <br />Energy and its directors, officers, employees, agents, and other contractors and subcontractors, and <br />NCCAA and its directors, officers, employees, agents, and other contractors and subcontractors, from <br />and against all third -party claims, causes of action, and liability for personal injury or property damage <br />or any combination of the two (whether sounding in tort, contract, or some other theory) arising from <br />or related to the negligent, willful, or wanton acts or omissions of the Service Provider, or its directors, <br />officers, employees, contractors, subcontractors, or agents. <br />The Parties agree that this Memorandum is expressly contingent on the receipt of all regulatory <br />approvals or waivers they deem necessary. <br />IN WITNESS WHEREOF, the Parties have reviewed and agree to the above guidelines of Duke Energy's <br />Helping Horne Fund, and subscribe their name as of the day and year first written above: <br />Service Provider Name: <br />Street Address: <br />City, State, Zip: <br />E -Mail Address for Organization: <br />Primary Contact Name: <br />Primary Contact Email: <br />Telephone Number: <br />Fax Number: <br />The following information should reflect the details to issue the reimbursement check: <br />Primary Fiscal Contact Name: <br />6 Primary Fiscal Phone Number: <br />Primary Fiscal Email Address: i <br />Payee <br />41 Page <br />M0U # 2016 - 3200 <br />Attachment number 1 \n <br />F -5 Page 85 <br />