AG 2016 04 18 - Laserfiche WebLink

Home Browse Search

Duke Energy Helping Home Fund Memorandum of Understanding 13. Be responsible for the work to be performed, supervision of their employees and use of the Service Provider's own equipment. All installations must meet manufacturers' instructions and specifications. 14. Must comply with all federal, state and local codes and regulations and have appropriate license(s) and insurance(s) for the work to be performed. The Service Provider will be required to provide proof of commercial insurance, At a minimum: • Worker's Compensation Insurance as required by laws of the states in which its employees work, covering all of the employees who are engaged in any worked under this agreement; • Employer's Liability Insurance minimum of $500,000, covering all of the employees who are engaged in work under this agreement; • Commercial Liability insurance providing a minimum combined single limit of $1,000,000 for each occurrence; and • Pollution Occurrence Insurance with three basic limits: $500,000 per occurrence, $500,000 aggregate for the policy term, and $2,500 deductible per occurrence; and • Automobile Liability Insurance with a combined single limit of $500,000 for bodily injury and property damage, a limit of $500,000 for uninsured /underinsured motorist coverage, and a limit of $2,000 for medical payment coverage. 15. Work with Service Provider employees or subcontractors to obtain estimate(s) for work to be completed. Service Provider shall review the estimates to ensure work is reasonable and accurate. 16. Perform all activities related to customer claims tracking and handling (includes damaged property, improper installation, or problems with installation of measures). 17. Schedule installation and oversee work through completion. 18. Allow puke Energy, NCCAA, Lockheed Martin, or their representatives to accompany workers on in -home visits or on customer service calls. 19. Maintain all updated information in the Helping Home Fund tracking and reporting system, including but not limited to: measure information; estimated savings; customer complaints; safety issues; and dollars spent. 20. Handle all customer complaints in accordance with the Customer Complaint Resolution Plan included in the Helping Home Fund Procedures Manual. 21. Be responsible for securing all confidential information in accordance with Duke Energy's standards included in the Helping Home Fund Procedures Manual. The Service Provider must notify NCCAA within 24 hours should a data breach occur. 22. Correct any deficiency found by the independent quality control team or the customer regarding the installation or product within 14 days. The Service Provider must also notify NCCAA Program Management of the situation via the Helping Home Fund tracking and reporting system within 24 hours. The Service Provider will track and report deficiencies and resolution in the Helping Home Fund tracking and reporting system. The Service Provider will be held financially liable for the correction of all deficiencies (regardless of how detected and whether resolved within the above - provided 14 day time period and whether the correction was undertaken by the Service Provider or another person or entity), including but not limited to: material and labor costs; costs for outside contractors and subcontractors; and all reimbursements, chargebacks, and other amounts claimed by or owed to duke Energy arising from or related to any deficiency or its correction. 31Page. MOU # 2016 3200 Attachment number 1 \n F -5 Page 84