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Duke Energy's Helping Home Fund <br />Memorandum of Understanding <br />2. Expend funds as identified in Schedule of this Memorandum by eligible category for staffing, <br />contractors, production and distribution of program - approved educational materials, qualified <br />program measures and equipment including appliances and HVAC equipment, travel related to <br />program delivery, and diagnostic testing. <br />3. Complete all projects between March 22, 2016 and December 31, 2016. <br />4. Enter all information required on each customer project into the Helping Home Fund tracking <br />and reporting system. <br />s. Maintain accurate and detailed records of the distribution of the Duke Energy's Helping Home <br />Fund for a minimum of four (4) years; and upon the Service Provider's receipt of funds, maintain <br />records for up to seven (7) years. <br />6. Provide Duke Energy, NCCAA, Lockheed Martin, or their representatives the right to review all <br />records, at any time, pertaining to the distribution of such funds. <br />WHEREAS, the Service Provider is required to: <br />1. Identify customer's eligibility based on receiving electric service provided by Duke Energy and <br />the requirements of the U.S. Department of Energy (DOE) federal poverty standards (not to <br />exceed 200% of the poverty income qualifications). <br />2. Determine the customer's level of assistance based on program guidelines, such as energy usage <br />per square foot. <br />3. Leverage other funds that may be available from federal, state, or local programs to achieve the <br />maximum benefit for Duke Energy's low- income customers and to maximize the benefit of the <br />Helping Home Funds. <br />4. Obtain the written consent from each customer prior to accessing Duke Energy historic energy <br />use data or performing any work. <br />5. Perform a comprehensive in -home assessment to include National Energy Audit Tool (NEAT) and <br />other tools as required by the U.S. DOE and North Carolina State Weatherization Assistance <br />Program (NC WAP) to determine eligibility. <br />6. Ensure all appliance and product replacements are ENERGY STAR certified and check the <br />ENERGY STAR website on a monthly basis for any updates or changes to the lists of certified <br />products. <br />7. Comply with the installation standards of the NC WAP (except where noted by the Helping <br />Home Fund program guidelines). <br />8. Inform the customer which measures /improvements are being provided by the program <br />sponsor, Duke Energy, and provide collateral program information and customer satisfaction <br />surveys on behalf of Duke Energy. <br />9. Be responsible for identifying Duke Energy as the program sponsor by purchasing and <br />distributing yard signs while work is in progress. <br />10. Follow marketing guidelines as outlined by NCCAA and Duke Energy. The Service Provider must <br />have all marketing materials pre - approved for use. <br />11. Require all individuals with direct contact with the customer to pass a drug test and alcohol <br />screening, as well as a personal background investigation as a condition of employment. <br />12. Ensure all workers interacting with customers: 1) maintain a professional, courteous image; 2) <br />are knowledgeable about home construction and operation; and 3) are knowledgeable about <br />the energy improvement measures that are recommended. <br />21 Page MGU 4 2016 - 3200 <br />Attachment number 1 \n <br />F -5 Page 83 <br />