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TRANSPORTING ELDERLY PASSENGERS PROCEDURES <br />Use special care in serving elderly passengers: <br />• Dispatcher need to be especially patient when giving elderly passengers information <br />regarding vehicle routes and schedules. <br />• Give elderly passengers more time to get on or off the vehicle. <br />• Ask the elderly passengers if they would like your assistance before assisting them. <br />• If the elderly passenger refuses assistance, stay close to prevent them from tripping or <br />falling. <br />• When assisting elderly passengers, do not put too much pressure on the passenger's arm. <br />• When letting elderly passengers on or off a vehicle, pull the vehicle close to the curb so the <br />passenger won't have to step very far. <br />• Be sure elderly passengers do not sit too close to heaters or other such hazards. <br />• Elderly passengers may need to be reminded where to get off of the vehicle. <br />• Keep temperature controls warm in the winter and cool in summer. <br />• In cases of emergencies, drivers should notify dispatchers about possible health problems of <br />elderly passengers. <br />04/25/16 PDFConvert. 1073 2. 1. Section 2_- _Driver Employee_Training Attachme19umber 2 \n <br />F -9 Page 213 <br />