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Community Services Block Grant Program <br /> Fiscal Year 2097-18 Application For Funding <br /> Monitoring, Assessment and Evaluation Plan <br /> 1. Describe the role and responsibilities of the following in the assessment and evaluation of <br /> agency programs. <br /> a. Board of Directors: <br /> The Board of Directors is responsible for the overall performance and evaluation of all <br /> agency programs. The Planning and Evaluation Committee is responsible for working <br /> with the Executive Director and staff to develop agency programs and services. The <br /> committee has direct oversight to review,evaluate, and monitor all programs to ensure <br /> compliance. The Board of Directors receives and reviews monthly reports detailing <br /> the performance of the agency's programs at each Board meeting, <br /> b. Low-Income Community: <br /> The low-income community has input in the agency's programs through public <br /> hearings, participating on community forums, and representation on the agency's <br /> Board of Directors. <br /> c. Program Participants: <br /> Program participants have the opportunity to evaluate the program by completing <br /> evaluations/surveys, participating in community forums and by serving as volunteers. <br /> d. Others: <br /> Partners participate in Community Round Tables during tri-annual Community <br /> Assessments in both Rowan and Cabarrus County. This allows the agency and its <br /> partners to identify collaboration opportunities and Improve service delivery. It also <br /> allows others to express concerns about meeting the needs of our participants during <br /> a formalized feedback process. <br /> Z Describe the systematic approach for collecting, analyzing and reporting customer satisfaction <br /> data to the Board of Directors. <br /> The Board of Director's reviews the agencies administrative policies on an annual basis. <br /> These policies include fiscal, personnel and procurement. When necessary the policies are <br /> revised and updated. The Manual and an Employee Handbook has been introduced to all staff. <br /> The policies are monitored as part of the self-assessment process. <br /> Fiscal Year 2017-18 Community Services Block Grant Application <br /> Page 32 of 37 <br /> Attachment number 2\n <br /> F-9 Page 134 <br />