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"G Duke Energy Income Qualified Weatherization Program Memorandum of Understanding ACTION WHEREAS, the Service Provider is required to: 1. Identify customer's eligibility based on receiving electric service provided by Duke Energy and the requirements of the U.S. Department of Energy (DOE) federal poverty standards (not to exceed 200% of the poverty income qualifications). 2. Determine the customer's level of assistance based on program guidelines, such as energy usage per square foot. 3. Leverage other funds that may be available from federal, state, or local programs to achieve the maximum benefit for Duke Energy's low- income customers and to maximize the benefit of the DEC WX Funds. 4. Obtain the written consent from each customer prior to accessing Duke Energy historic energy use data or performing any work. Further, the Duke Energy customer information obtained by Service Provider is considered protected information and should not be stored in data bases of the Service Provider unless specifically approved by NCCAA. 5. Perform in -home assessments as required by program guidelines that include National Energy Audit Tool (NEAT), Manufactured Home Energy Audit (MEHA), Priority List of Measures, and other tools as required by the U.S. DOE and State Weatherization Assistance Programs to determine eligibility. 6. Ensure all appliance and product replacements are ENERGY STAR certified and check the ENERGY STAR website on a monthly basis for any updates or changes to the lists of certified products. 7. Comply with the installation standards of state weatherization assistance programs (except where noted by the DEC WX Fund program guidelines). 8. Require all individuals with direct contact with the customer to pass a drug test and alcohol screening, as well as a personal background investigation as a condition of employment. 9. Ensure all workers interacting with customers: 1) maintain a professional, courteous image; 2) are knowledgeable about home construction and operation; and 3) are knowledgeable about the energy improvement measures that are recommended. 10. Be responsible for the work to be performed, supervision of their employees and use of the Service Provider's own equipment. All installations must meet manufacturers' instructions and specifications. 11. Must comply with all federal, state and local codes and regulations and have appropriate license(s) and insurance(s) for the work to be performed. The Service Provider will be required to provide proof of commercial insurance. At a minimum: Worker's Compensation Insurance as required by laws of the states in which its employees work, covering all of the employees who are engaged in any worked under this agreement; Employer's Liability Insurance minimum of $500,000, covering all of the employees who are engaged in work under this agreement; Commercial Liability Insurance providing a minimum combined single limit of $1,000,000 for each occurrence; and Pollution Occurrence Insurance with three basic limits: $500,000 per occurrence, $500,000 aggregate for the policy term, and $2,500 deductible per occurrence; and Automobile Liability Insurance with a combined single limit of $500,000 for bodily injury and property damage, a limit of $500,000 for uninsured /underinsured motorist coverage, and a limit of $2,000 for medical payment coverage. 2IPaEe M0U #i DEC2015 - 0300 Attachment number 1 F -9 Page 104