Laserfiche WebLink
English proficiency assessment tools, provided they can <br />be administered in a manner that is sensitive to and <br />respectful of individual dignity and privacy <br />Other -- during interview process and front desk <br />contact <br />b. If the LEP person does not speak or read any of these <br />languages, the agency uses a telephone iaterpreting service <br />to identify the client's primary language <br />G, Staff do not solely rely on their own assessment of the <br />applicant or recipient's English proficiency in determining <br />the need for an interpreter. If an individual requests an <br />interpreter, an interpreter is provided free of charge. A <br />declaration of the client is used to establish the client's <br />primary language. <br />d. When staff place or receive a telephone call and cannot <br />detennine what language the other person on the line is <br />speaking, a telephone interpreting service is utilized in <br />making the determination. <br />e. If any applicant/recipient is assessed as LEP, they are <br />informed of interpreter availability and their right to have a <br />language interpreter at no cost to them with a notice in <br />writing in the languages identified in Section C. Provisions <br />of Written Translations. <br />f. Describe how to the state and county DHS respond to <br />encounters with LEP individuals in each of the following <br />instances: <br />Intake interview; <br />1 Office visits; <br />3. Service plan development; <br />4. Home visits (announced and unannounced); <br />5. Conferences; <br />6. Complaints from members of the public; <br />7. Providing other case related information; <br />E. Emergency and non- emergency telephone calls. <br />Cabarrus County Human Services employs three full -time Foreign Language Interpreter <br />Its who are available in each of these situations for all Spanish encounters during a <br />regular workday, who are also available on an on -call basis for afterhours and <br />emergency situations. <br />Attachment number 1 \n <br />F -9 Page 164 <br />