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For all other non - English speaking individuals Cabarrus County Human Services utilizes <br />contract interpreters who to come to the designated location or telephonic interpreting <br />services. <br />B. Provision of Bilingual /Interpretive Services <br />1. The ugency ensures that effective hilinguallinterpretive services are provided <br />to serve the needs of the non - English speaking population. The provision of <br />bit inguallinterpretive services is prompt without undue delays. In most <br />circumstances, this requires language services to be available during all <br />operating hours. <br />This requirement is met by: <br />• Three full time Foreign Language Interpreter II (county positions) for <br />Spanish. <br />• Child Welfare and Child Support utilizes contract Spanish Interpreters if <br />our staff Interpreters are otherwise engaged. Alt staff utilize contract <br />Interpreter services for other non- Spanish LEP individuals. <br />• Fluent Language Line is utilized for languages other than Spanish and is also <br />utilized for Spanish if a Spanish Interpreter is not available (such as <br />nightslweekends and court). <br />• Currently have several bl- lingual staff (Spanish). Income Maintenance <br />Intake & Review (10); CW Case Planning & Mgmt (1); Front <br />Des klSwitchboardlCali Center (3); CCTS (1) <br />Agency Information Line is available in English and Spanish <br />(describe whether the agency has bilingual staff, and ifso, how many r - rartnattad7 Gullets and Numbering <br />and in what SectiorrslProgrnriislDivisions, whether the agency uses <br />contractual services to meet this requirement, whether the a,;ency relies <br />on telephone interpreter services, etc.) <br />• The aacncy provides language assistance at all level of interaction with LEP <br />individuals, including telephone interactions. <br />Describe how this requirement is met: Three full time Foreign Language <br />Interpreter II (county positions) for Spanish. <br />• Child Welfare and Child Support utilizes contract Spanish Interpreters if <br />our staff Interpreters are otherwise engaged. All staff utilize contract <br />Interpreter services for other non - Spanish LEP individuals. <br />• Fluent Language Line is utilized for Inngunaes other than Spanish and is also <br />utilized for Spanish if a Spanish Interpreter is not available (such as <br />nights/weekends and court). <br />Attachment number 1 \n <br />F -9 Page 165 <br />