AG 2015 08 17 - Laserfiche WebLink

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a, Applicants/recipients may provide their own interpreter; however the agency cannot require them to do so. b. The agency first informs an LEP person, in the primary language of the LEP person, of the right to free interpreter services and the potential problems for ineffeetive communication. if the LEA person declines such services and requests the use of a family member or friend, the agency may utilize the family member or friend to interpret only if the use of such person would not compromise the effectiveness or services or violate the LEP person's confidentiality. The agency monitors these interactions and again offers interpreter services if it appears there are problems with this arrangement. a The agency indicates in the LEP individual's file that an offer of interpreter services was made and rejected; that the individual was informed of potential problems associated with using friends or family members and the name of the person serving as an interpreter at the LEP individual's request. d, Only under extenuating circumstances shall the agency allow a minor (under the age of 18 years) to temporarily act as an interpreter. The agency keeps a written record of when it has used a minor us an interpreter, and this information is shared with the DHHS upon request. S. The agency cannot require the applicant/recipient to pay for hilinguaNnterpretive services G. Use of Interpreters at Hearings a. An interpreter is provided fur all hearings if a party requests an interpreter or if the Hearing Officer determines that an interpreter is necessary. b, A separate oath or afEtnnation to translate accurately is administered to all interpreters. C, Provision of Written Translations The agency provides written materials in languages other than English where a substantial number or percentage of the population eligible to be served or likely to be directly affected by Attachment number 1 \n F -9 Page 167