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Coborrus County Transit System Finol Report - September 2015 2) Log trips and performance, and 3) Produce invoices to draw payment from the appropriate urban transit budget. The cost of the module is roughly $25,000 for a 3 -4 seat license. However, there are more modest versions of the package that come as `read only' that provide limited features of the package that is really designed for large urban systems, which can be purchased for about $2,500. The use of Route Match has improved performance in a variety of ways. The call center can use the software to quickly check eligibility for service and assign the correct funding to cover the cost of the trip. Also, the dispatcher can see the exact location of each vehicle, which can be useful to estimate the time of arrival at the next destination or to determine which vehicle is closest to pick up a return trip. However, based on the current low ranking in performance measures, it is certain that the scheduling software tools need to be better utilized in order to rein in the number of miles traveled for the number of trips delivered. More training and associated financial resources will be required. 9.3 DIFFERENT SERVICE DELIVERY METHODS North Carolina has many working examples of how to deliver services to rural areas, as well as serve low- income and aging populations, and those with mobility challenges. No one alternative system is perfect, but the alternatives should be examined for their individual merits and any hybrid of the elements of the systems is possible. At a minimum the following should be explored. Contracting Out the Delivery Portion of the Demand Responsive Service The management structure for Cabarrus County allows for demand responsive service to be provided in -house or contracted out with brokers or other agencies. There are both exemplary programs and poorly managed programs across the country. There is not one management structure that is necessarily more successful than another. Directly operated (e.g. in- house) service provides more control over and flexibility within the operation. This translates into balancing service quality and quantity with the available budget. The advantages of direct operation of demand responsive services lay primarily in internal control over quality and demand. In addition, in -house operation can include lower insurance rates, lower maintenance costs and less expensive fuel costs if systems have access to county -wide blanket insurance policies, fleet maintenance and bulk fuel. Disadvantages generally center on the high costs of transit labor and fringe benefits. Directly operating the service is burdened with the infrastructure and human resources needed to operate and maintain the system. Attachment number 1 \n F -3 Page 149