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AG 2015 12 14
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AG 2015 12 14
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Last modified
12/15/2015 4:02:00 PM
Creation date
11/27/2017 10:40:27 AM
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Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
12/14/2015
Board
Board of Commissioners
Meeting Type
Regular
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Coborrus County Transit System Finol Report - September 2015 <br />2) Log trips and performance, and <br />3) Produce invoices to draw payment from the appropriate urban transit budget. <br />The cost of the module is roughly $25,000 for a 3 -4 seat license. However, there are more <br />modest versions of the package that come as `read only' that provide limited features of the <br />package that is really designed for large urban systems, which can be purchased for about <br />$2,500. <br />The use of Route Match has improved performance in a variety of ways. The call center can <br />use the software to quickly check eligibility for service and assign the correct funding to <br />cover the cost of the trip. Also, the dispatcher can see the exact location of each vehicle, <br />which can be useful to estimate the time of arrival at the next destination or to determine <br />which vehicle is closest to pick up a return trip. <br />However, based on the current low ranking in performance measures, it is certain that the <br />scheduling software tools need to be better utilized in order to rein in the number of miles <br />traveled for the number of trips delivered. More training and associated financial resources <br />will be required. <br />9.3 DIFFERENT SERVICE DELIVERY METHODS <br />North Carolina has many working examples of how to deliver services to rural areas, as <br />well as serve low- income and aging populations, and those with mobility challenges. No <br />one alternative system is perfect, but the alternatives should be examined for their <br />individual merits and any hybrid of the elements of the systems is possible. At a minimum <br />the following should be explored. <br />Contracting Out the Delivery Portion of the Demand Responsive Service <br />The management structure for Cabarrus County allows for demand responsive service to be <br />provided in -house or contracted out with brokers or other agencies. There are both <br />exemplary programs and poorly managed programs across the country. There is not one <br />management structure that is necessarily more successful than another. <br />Directly operated (e.g. in- house) service provides more control over and flexibility within <br />the operation. This translates into balancing service quality and quantity with the available <br />budget. The advantages of direct operation of demand responsive services lay primarily in <br />internal control over quality and demand. In addition, in -house operation can include lower <br />insurance rates, lower maintenance costs and less expensive fuel costs if systems have <br />access to county -wide blanket insurance policies, fleet maintenance and bulk fuel. <br />Disadvantages generally center on the high costs of transit labor and fringe benefits. <br />Directly operating the service is burdened with the infrastructure and human resources <br />needed to operate and maintain the system. <br />Attachment number 1 \n <br />F -3 Page 149 <br />
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