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Coborrus County Transportation Services Finol Report — September 2015 2014 Community Survey In 2014, Cabarrus County contracted with ETC Institute to administer a survey to residents of Cabarrus County. The purpose of the survey was to assess satisfaction with the quality of county services and to gather input about priorities for the community. A total of 406 residents completed the survey. Over 82 percent of survey respondents felt it was "very important" or "important" for the County to provide transit services. Approximately 63 percent of respondents had heard about COTS, but only 6 percent of have used the service. In comparing the results of the 2014 survey to a similar survey conducted in 2010, the results noted a statistically significant increase in satisfaction with transportation services for seniors and disabled citizens. ITRE Performance Plan and Analysis ITRE is in the process of preparing a Performance Plan and Analysis for Cabarrus County. A draft of this document (dated November 2014) was reviewed. The analysis includes a Business Practice Questionnaire, which is filled out by the transit system, as well as on -site visit. The Performance Plan and Analysis reviews the transit system's human resource practices, operational policies, organizational structure, planning processes, and vehicle utilization data. The report includes recommendations to achieve target objectives and timeframes for implementation. The Performance Plan and Analysis identified CCTS's strongest area as the growth in the number of trips provided over the past year. The area needing the most improvement is CCTS's use of Asset -Works software to ensure that they are staying in compliance with preventative maintenance requirements. The following three target areas for needed improvement were identified: • Improved performance — increase passengers per mile and per hour, look for ways to attract new riders, look for ways to improve performance • Increased efficiency — combine isolated trips into other established runs, create an established process of evaluating which trips must be served as a single run, eliminate the overlapping of multiple drivers for a single vehicle • Monitored repairs and routine maintenance — enter vehicle and wheelchair lift preventative maintenance into Asset - Works. Attachment number 1 \n F -3 Page 85