AG 2015 12 14 - Laserfiche WebLink

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Coborrus County Transportation Services Finol Report — September 2015 and increase the number of preventative maintenance services completed on -time to at least 80 percent. 4.2 FACILITIES The current CCTS operational and administrative headquarters is located in the Cabarrus County Department of Social Services facility in Kannapolis. CCTS pays rent to the County for the portion of the building they use. CCTS has a separate entrance from the DSS main entrance; visitors to CCTS enter a receiving area where they are greeted by a receptionist behind a sliding glass partition. The door to the CCTS offices from the receiving area is locked and only accessible with an employee swipe card. The CCTS offices have adequate office space for administrative employees and a large conference room is available for meetings and training. As noted in Section 4.1, vehicles are stored and parked overnight in a fenced lot adjacent to the CCTS offices. 4.3 SCHEDULING AND DISPATCHING The call center (located within the CCTS offices) handles all reservations. There are two employees that work full time in the call center and two additional administrative employees that can assist with reservations when needed. Riders can call for a reservation until 1:00 pm on the day prior to their trip. CCTS will accept same -day reservations, but cannot guarantee that transportation will be provided or arrive on time. Reservations are taken via telephone in the demand - response call center Monday through Friday between 9am and 5pm. In the evenings when the call center is closed, calls are forwarded to TJ's Taxi and they relay messages to COTS. When TJ's Taxi is closed, calls are answered by voicemail, which is checked at 5:00 am by the dispatcher. CCTS employs two dispatchers. One works from 5:00 am to 2:00 pm and the other works from 9:30 am to 6:30 pm. They share a large office adjacent to the reception area. The afternoon dispatcher does most of the scheduling since reservations are to be made by 1:00 pm the day prior to a trip. Schedules are prepared by vehicle for each day with an hour scheduled for the driver's lunch at some point during the day. Drivers are rotated among the different vehicles and routes, so they do not have the same vehicle and schedule each day. Schedules are finalized each evening and the dispatcher will email the manifest for any taxi trips to the taxi company. Most vehicles are equipped with mobile data terminals (MDT) or tablets, so they do not require paper manifests. However, paper manifests are printed for vehicles that do not have MDTs or tablets, as well as vehicles that are having problems with their MDTs or tablets. Any changes that come in overnight will be scheduled by the morning dispatcher. Attachment number 1 \n F -3 Page 109