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Coborrus County Transportation Services Finol Report - September 2015
<br />In order to gain further insight into the efficiency and effectiveness of existing CCTS
<br />services, an analysis of ridership and operating data was conducted. Operating Statistics
<br />(OPSTATS) data provided by ITRE for the past three fiscal years was reviewed to identify
<br />passenger activity levels, total service miles and hours, cost per trip, and operating subsidy.
<br />These variables, shown in Table 8, are used to measure service productivity, effectiveness
<br />and financial efficiency.
<br />The number of passenger trips per service hour and service hours are good indicators of
<br />service productivity and effectiveness. In FY 2014, CCTS operated 1.07 one -way passenger
<br />trips per vehicle service hour. This is slightly below the acceptable benchmarking statistic
<br />(1.27 trips per hour) set by ITRE for CCTS's peer group (e.g. Alamance, Buncombe, Gaston,
<br />Guilford, Mecklenburg, Rowan, Wake, County Systems) in FY 2013. CCTS provided 0.07
<br />one -way passenger trips per vehicle service mile in FY 2014. This is less than half the peer
<br />group average for number of trips per mile in FY 2013, which indicates that CCTS should
<br />work to improve the efficiency of their trips. This may be accomplished by scheduling more
<br />effectively to consolidate trips and minimize single run trips.
<br />Table 8: CCTS Operating Statistics (FY 2012 -2014)
<br />atistic
<br />ism JAL
<br />j
<br />% Change
<br />2012to
<br />2013 _A.
<br />% Change
<br />Changel
<br />2013 to
<br />013 to
<br />2014
<br />Total Service Miles
<br />469,783
<br />815,517
<br />1,151,956
<br />73.6%
<br />41.3%
<br />Total Service Hours
<br />32,671
<br />64,602
<br />78,509
<br />97.7%
<br />21.5%
<br />Total Passenger Trips
<br />88,282
<br />76,625
<br />83,731
<br />-13.2%
<br />9.3%
<br />Non - Contract
<br />42,803
<br />33,702
<br />4,608
<br />-21.3%
<br />-86.3%
<br />Medicaid (Contract)
<br />45,479
<br />42,923
<br />46,203
<br />-5.6%
<br />7.6%
<br />Other Contract Agency
<br />0
<br />0
<br />32,920
<br />No change
<br />>100%
<br />Mobility Impaired Passenger Trips
<br />8,956
<br />10,051
<br />11,412
<br />12.2%
<br />13.5%
<br />No Shows
<br />2,625
<br />2,247
<br />1,657
<br />-14.4%
<br />-26.3%
<br />Denials
<br />3,200
<br />2,600
<br />1,800
<br />-18.8%
<br />-30.8%
<br />Total Passenger Trips per Service Hour
<br />2.70
<br />1.19
<br />1.07
<br />-56.1%
<br />-10.1%
<br />Total Passenger Trips per Service Mile
<br />0.19
<br />0.09
<br />0.07
<br />-50.0%
<br />-22.2%
<br />Operating /Administrative Expenses
<br />$1,516,424
<br />$1,428,268
<br />$1,434,027
<br />-5.8%
<br />0.4%
<br />Cost per Passenger Trip
<br />$17.18
<br />$18.64
<br />$17.13
<br />8.5%
<br />-8.1%
<br />Subsidy per Passenger Trip
<br />$11.36
<br />$14.69
<br />$10.69
<br />29.3%
<br />-27.2%
<br />Source: FY 2012, 2013, and 2014 OPSTATS
<br />Financial efficiency can be measured by the operating cost per one -way passenger trip.
<br />CCTS's operating cost per one -way passenger trip in FY 2014 was $17.13. This meets the
<br />acceptable benchmarking statistic ($23.36) set by ITRE for CCTS's peer group in FY 2013.
<br />However, the subsidy required by CCTS per one -way passenger trip is much higher than
<br />the acceptable benchmarking statistic. The operating subsidy per passenger is an
<br />important measure of a transit system's performance because it directly compares the most
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