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Coborrus County Transportation Services Finol Report — September 2015 • The majority of surveyed riders are established transit patrons. 44 percent of respondents have used CCTS for three years or more, 41 percent one to three years. • Surveyed riders tend to also be frequent riders; 55 percent use CCTS four or more days per week. • Many CCTS riders are seniors or soon -to -be seniors, with 41 percent age 60 or older and 20 percent age 50 to 59. • The greatest proportion of trips, 58 percent, was for scheduled medical trips, followed by social/recreational trips (19 percent). • Most riders (89 percent) are captive transit users rather than choice users; they depend on CCTS to get around and for their daily mobility needs. 5.2 AGENCY INTERVIEWS Interviews were conducted with agencies contracting for service with COTS. Cabarrus County Adult and Aging Services and Cabarrus County Department of Human Services were interviewed on December 2, 2014. An interview was conducted with Davita Dialysis on December 3, 2014. These are the only agencies that are currently using CCTS services for client transportation. Interviews were conducted over the phone and are summarized below. Coordination with CCTS did not identify additional interviewees at any human service agencies that are not currently contracting with CCTS. Cabarrus County Adult and Aging Services Aging and Adult Services was consolidated with the Department of Human Services under the Home and Community Care Block Grant (HCCBG) in 2012, and they began using CCTS services at that time. Overall, Aging and Adult Services has been pleased with CCTS's services, noting that CCTS is always willing to work with them. When clients need to travel out of Cabarrus County, CCTS works with them to make it as convenient as possible. They noted that CCTS does a good job of advertising and marketing their services, and the vans are recognizable. According to Aging and Adult Services, CCTS is able to serve their clients' needs to the extent that funding allows. There are additional potential transit service market areas that could be served if funding becomes available. The CCTS Transportation Manager received praise for finding ways to operate in a cost - effective way, allowing CCTS to provide service to as many people as possible. The only concern, other than lack of funding, mentioned by Aging and Adult Services is the amount of time that people have to wait for transportation services (i.e., have to be ready early and may wait a while to be picked up after appointments). However, they did note that this is to be expected. This concern was also expressed by the surveyed riders, as discussed in the previous section. Attachment number 1 \n F -3 Page 118