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AG 2015 12 14
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AG 2015 12 14
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12/15/2015 4:02:00 PM
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11/27/2017 10:40:27 AM
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Meeting Minutes
Doc Type
Agenda
Meeting Minutes - Date
12/14/2015
Board
Board of Commissioners
Meeting Type
Regular
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Coborrus County Transit System <br />Finol Report — September 2015 <br />penalty for a properly reporting a cancellation. The `same day' Cancellations Policy <br />(updated in 2009) discusses how a client, who realize after the 1:00 PM deadline that they <br />no longer need the trip on next day, must call two hours before the scheduled pick -up time <br />so that the cancellation can be recorded as a "same day" cancellation. <br />The bulk of the No- Show /Cancellation Policy deals with the consequences of repeated no- <br />shows and the late cancellation sanctions. Transit systems often take this punitive <br />approach to describing their No- Show /Cancellation Policy because the end result is a <br />wasted trip that prevents the system for attaining their performance goals. Both the <br />Cancellation and the No -Show policies are approved by the Transportation Advisory Board <br />(TAB). <br />Tracking no -shows and cancellations is the task of two experienced schedulers (both have <br />been with CCTS since 2005), who spend a portion of their daily shift recording no -shows <br />and cancellation activity. Clients who continually have same day cancellations reap the <br />following penalties: <br />• After a client has three `same day' cancellations within a 30 day period, the client <br />will receive one no -show and a verbal warning. <br />• After the sixth same day cancellation within the same 30 day period, the client will <br />receive their second no -show and a written warning. <br />• After the ninth same day cancellation within the same 30 day period, the client will <br />receive their third no -show and a thirty (30) day suspension of service. <br />Table 11 below indicates that the number of no -shows had been reduced from the prior <br />year. The CCTS Transportation Manager attributes the reduction to stricter adherence to <br />the existing policy. <br />Table 11: CCTS No- Show /Denial Statistics (FY 2012 -2014) <br />Source: FY 2012, 2013, and 2014 OPSTATS <br />Recommendation: Marilyn Golden, Policy Analyst, Disability Rights Education & <br />Defense Fund (DREDF) and Russell Thatcher, Senior Transportation Planner, <br />TranSystems Corporation write extensively on No Show Policy They state, "In any service <br />that requires reservations before the day of travel, a certain number of no -shows are to be <br />expected. Occasional schedule conflicts and other circumstances will inevitably occur. In the <br />3 The authors of the FTA Topic Guide Series on ADA Transportation are Marilyn Golden, Policy Analyst, Disability <br />Rights Education & Defense Fund (DREDF) and Russell Thatcher, Senior Transportation Planner, TranSystems <br />Corporation. <br />Attachment number 1 \n <br />F -3 Page 132 <br />No Shows <br />2,625 <br />2,247 <br />1,657 <br />!-14.4% -26.3% <br />Denials <br />3,200 <br />2,600 <br />1,800 <br />8.8% 30.8% <br />Source: FY 2012, 2013, and 2014 OPSTATS <br />Recommendation: Marilyn Golden, Policy Analyst, Disability Rights Education & <br />Defense Fund (DREDF) and Russell Thatcher, Senior Transportation Planner, <br />TranSystems Corporation write extensively on No Show Policy They state, "In any service <br />that requires reservations before the day of travel, a certain number of no -shows are to be <br />expected. Occasional schedule conflicts and other circumstances will inevitably occur. In the <br />3 The authors of the FTA Topic Guide Series on ADA Transportation are Marilyn Golden, Policy Analyst, Disability <br />Rights Education & Defense Fund (DREDF) and Russell Thatcher, Senior Transportation Planner, TranSystems <br />Corporation. <br />Attachment number 1 \n <br />F -3 Page 132 <br />
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