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Implementing new solutions earlier than planned due to <br />Enhance working relationship with County DSS and <br />ACA (FNS screen changes) and changing CMS <br />Directors to plan for impacts of ACA open enrollment <br />requirements <br />and changes <br />Continuous collaboration with CMS to address new <br />and changing ACA requirements <br />Changing State and Federal Requirements (MAGI, <br />Work closely with DHHS divisions, County DSS and <br />Medicaid and FNS COLA's) <br />federal partners to continuously address change <br />Streamline communications and implement new tools <br />Communications <br />for improved communications (survey) and a new pilot <br />user group for prioritization of NC FAST work <br />Adjust training methods, as needed <br />Training <br />Additional On -Site Support (OSS), trainers and other <br />staff to assist counties during Hard Launch <br />Help Desk <br />Redesign of NC FAST Help Desk <br />Staffing Turnover <br />Continue to work with DHHS HR and OSHR for <br />recruitment and retention options <br />Performance Testing <br />Continue to work with NC FAST vendors and ITS to <br />improve and strengthen Performance Testing of the NC <br />FAST system <br />JOINT LEGISLATIVE OVERSIGHT COMMITTEE: SEPT. 9, 2014 G -2 Page 140 <br />