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Department of Information Technology Services <br />I. General Terms of the Memorandum of Agreement <br />This Memorandum of Agreement documents the agreement between <br />Cabarrus County Information Technology Services (CCITS) and Kannapolis <br />City Schools (KCS) for delivery of Managed Network Services. All terms are <br />in effect until modified by a written amendment as agreed to by the parties. <br />Amendments can be added to the agreement at any time that the parties <br />agree. If there are substantial service changes, then some time may be <br />required to implement those changes. The timing of the amendment will be <br />included in the amendment. . <br />This SLA is reviewed and renegotiated annually during the County and KCS <br />budget preparation process. Cost may need to be adjusted based on <br />service level expectations and changes. During the budget development <br />process, it is expected that KCS will disclose any planned projects for the <br />coming fiscal year so that ITS can assist with budget planning to effectively <br />provision necessary resources. <br />II. Warranty and Liability <br />It is the mission of CCITS to ensure high quality, cost effective voice and <br />data services and support to KCS. <br />CCITS commits to protecting the equipment and data supported under this <br />SLA from deliberate damage, misuse, and abuse by CCITS staff or other <br />persons provided access to the equipment by CCITS. It is expected that <br />KCS will also exercise due diligence and protect County equipment and <br />data from deliberate damage, misuse, and abuse. <br />11/20/2012 Last Revision <br />Page 2 of 10 <br />Attachment number 1 <br />F -5 Page 95 <br />