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The chart below shows that the Composite Customer Satisfaction Index for Cabarrus County <br />increased from 100 in 2008 to 105. It also shows that Cabarrus County outperformed other <br />communities across the United Stated during the past two years. While the Count index increased <br />by 5 points during the past two years, the national average decreased by 6 points and the Mid <br />Atlantic average (which includes the states of SC, NC, VA, WV, MD, DE, and PA) decreased by 4 <br />points. <br />100 100 100 <br />How Cabarrus County Compares to Other Communities <br />Cabarrus County is setting the standard with regard to the overall quality of County services. <br />The mean rating for Cabarrus County was at or above the national average for 32 of 33 areas that <br />were comparatively assessed on the survey. The County rated significantly above the national <br />average in 23 areas. The County did not rate significantly below the national average in any areas. <br />The 10 areas in which the County outperformed the national average most were: <br />• How quickly County staff respond to <br />residents <br />• How well County staff handle issues <br />• Ease of travel in the County <br />• How safe residents feel in their <br />neighborhood at night <br />• How well County staff treat residents <br />• Accuracy of information provided to <br />residents by County staff <br />• Overall quality of County services <br />• Feeling of safety in County parks <br />• Recreation leagues and classes <br />provided by the County <br />• Emergency preparedness <br />ETC Institute (2010) <br />Executive Summary - iii number 2 <br />G -4 <br />