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This report contains: <br />• a summary of the methodology for administering the survey and major findings <br />• charts showing the overall results of the survey <br />• benchmarking data that show how the results for Cabarrus compare to other communities <br />• importance- satisfaction analysis that identifies priorities for the County <br />• tables that show the results for all questions on the survey <br />o a copy of the survey instrument <br />Trends <br />Significant Changes from 2008 to 2010. Overall satisfaction improved in 23 of the 30 areas that <br />were rated in 2008 and 2010. There were statistically significant improvements in 12 of the 30 <br />areas that were rated. There was only one significant decrease. The significant increases and <br />decreases are listed below: <br />Si€ <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />0 <br />;nificant Increases <br />Open space preservation <br />Pace of growth <br />Water supply <br />Historic landmark preservation <br />Opportunities for the citizens to be involved in decision - making <br />Overall quality of county services <br />Conservation easements <br />Emergency preparedness <br />Housing rehabilitation <br />Tax relief exemptions <br />Transportation services for seniors /persons with disabilities <br />Cooperative extension programs <br />Significant Decreases <br />o Employment opportunities <br />The Composite Customer Satisfaction Index for Cabarrus County Increased. The Composite <br />Customer Satisfaction Index is derived from the mean rating given by residents for all major county <br />services that are assessed on the survey. The index is calculated by dividing the mean rating for the <br />current year by the mean rating for the base -year (year 2008) and then multiplying the result by 100. <br />ETC Institute (2010) <br />Executive Summary - ii number 2 <br />G -4 <br />