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Cabarrus County 2010 Community Survey <br />Importance- Satisfaction Rating <br />Cabarrus County <br />Library Services <br />Most Most Importance - <br />Important Important Satisfaction Satisfaction Satisfaction I -S Rating <br />Category of Service % Rank % R Rating Rank <br />Medium Priority (IS x.10) <br />Hours libraries are open <br />35% <br />1 <br />77% <br />8 <br />0.0805 <br />1 <br />Availability of materials needed <br />25% <br />2 <br />84% <br />6 <br />0.0400 <br />2 <br />Location to home <br />20% <br />4 <br />80% <br />7 <br />0.0400 <br />3 <br />Children's programs <br />23% <br />3 <br />90% <br />2 <br />0.0230 <br />4 <br />Adequacy of on -line info /services <br />8% <br />6 <br />86% <br />3 <br />0.0112 <br />5 <br />Helpfulness of library staff <br />16% <br />5 <br />93% <br />1 <br />0.0112 <br />6 <br />Adult programs <br />7% <br />7 <br />86% <br />4 <br />0.0098 <br />7 <br />Library access through the website <br />5% <br />8 <br />86% <br />5 <br />0.0070 <br />1 8 <br />Note: The I -S Rating is calculated by multiplying the "Most Important" % by (1= Satisfaction' %) <br />Most Important %: The "Most Important" percentage represents the sum of the first and second <br />most important responses for each item. Respondents were asked to identify <br />the items they thought were most important <br />Satisfaction %: The "Satisfaction' percentage represents the sum of the ratings "9 -8" and "7 -6" excluding <br />don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale <br />of 1 to 9 with '8-9" being very satisfied and '4-1" being dissatisfied. <br />© 2010 DirectionFinder by ETC Institute <br />ETC Institute (Dec 2010) <br />AO" number 2 <br />G -4 <br />