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Cabarrus County 2010 Community Survey <br />Importance- Satisfaction Rating <br />Cabarrus County <br />County Programs & Services <br />Most Most Importance - <br />Important Important Satisfaction Satisfaction Satisfaction I -S Rating <br />Category of Service % Rank % Rank Ratin Rank <br />Medium Priority (IS <.10) <br />Tax Relief Exemptions <br />18% <br />8 <br />57% <br />20 <br />0.0774 <br />Curbside recycling <br />32% <br />4 <br />76% <br />14 <br />0.0768 <br />Animal control services <br />26% <br />6 <br />74% <br />16 <br />0.0676 <br />Stormwater management & flood prevention <br />25% <br />7 <br />73% <br />17 <br />0.0675 <br />Emergency Preparedness <br />40% <br />1 <br />85% <br />9 <br />0.0600 <br />Veteran's services <br />17% <br />9 <br />66% <br />19 <br />0.0578 <br />Transportation service for seniors /disabled <br />26% <br />5 <br />80% <br />12 <br />0.0520 <br />Housing Rehabilitation <br />14% <br />10 <br />68% <br />18 <br />0.0448 <br />Library Services <br />35% <br />3 <br />89% <br />4 <br />0.0385 <br />Parks <br />40% <br />2 <br />93% <br />1 <br />0.0280 <br />Recreation Leagues & Classes <br />14% <br />11 <br />81% <br />11 <br />0.0266 <br />Conservation Easements <br />9% <br />14 <br />75% <br />15 <br />0.0225 <br />Household Hazardous Waste Center <br />9% <br />15 <br />78% <br />13 <br />0.0198 <br />Election services <br />14% <br />12 <br />86% <br />8 <br />0.0196 <br />Cooperative extension programs <br />9% <br />16 <br />87% <br />5 <br />0.0117 <br />Senior Center on Corban Ave <br />13% <br />13 <br />91% <br />2 <br />0.0117 <br />County Fair <br />8% <br />17 <br />87% <br />6 <br />0.0104 <br />Senior Center on Park Drive <br />6% <br />19 <br />85% <br />10 <br />0.0090 <br />Arena & Events Center <br />7% <br />18 <br />90% <br />3 <br />0.0070 <br />Retreat facilities at Camp Spencer <br />2% <br />20 <br />87% <br />7 <br />0.0026 <br />Note: The I -S Rating is calculated by multiplying the "Most Important" % by (1= Satisfaction' %) <br />1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />Most Important %: The "Most Important' percentage represents the sum of the first, second, third, fourth, <br />and fifth most important responses for each item. Respondents were asked to identify <br />the items they thought were most important <br />Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "94" and "7 -6" excluding'don't knows.' <br />Respondents ranked their level of satisfaction with the each of the items on a scale <br />of i to 9 with "8 -9" being very satisfied and "4 -1" being dissatisfied. <br />© 2010 DirectionFinder by ETC Institute <br />ETC Institute (Dec 2010) AO" number 2 <br />G -4 <br />