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Interagency Agreement for Collaborative Technology Services 4 <br />Schedule CCS: Project #1 <br />Maintenance Schedule: <br />Non - critical maintenance is performed after business hours between 8PM and 6AM on <br />weekdays, but anytime on the weekend or non - working days for CCS students and staff. <br />Scheduled maintenance notification sent by provider to subscriber personnel listed in <br />communications protocol at least 24 hours in advance. <br />Critical maintenance notifications sent by provider to subscriber personnel listed in <br />communications protocol as soon as required maintenance is discovered. <br />Outage notifications sent by provider to subscriber personnel listed in communications protocol <br />as soon as outage is discovered. <br />Communications Protocol: <br />Provider <br />Cabarrus County ITS 704.920.2154 <br />Debbie Brannan ITS Director ofc 704.920.2155 m 704.702.6526 <br />dabrannan(a)-cabarruscounty. us <br />Todd Shanley ITS Manager ofc 704.920.2838 m 704.791.3512 <br />tmshanley(a)-cabarruscounty. us <br />Subscriber <br />Cabarrus County Schools Technology 704.788.6120 <br />Katherine Propst Assistant Superintendent <br />katherine. propst(a)cabarrus. k12. nc. us <br />ofc 704.688.6100 m 980.521.0078 <br />Michael Stocks ITS Engineer <br />michael.stocks(a)cabarrus.k12.nc.us <br />41 <br />ofc 704.788.6115 m 704.791.7129 <br />Attachment number 2 <br />F -9 Page 152 <br />