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April 1, 2010 <br />Ms. Susan Permahos <br />Springfield Free Public Library <br />66 Mountain Ave. <br />Springfield, NJ 07081 <br />Dear Susan: <br />Solutions that Dek <br />It has been a pleasure getting to know you throughout this process. We are pleased to submit this <br />proposal for LibrarySolution our Oracle —based automated library system, along with these key factors <br />that distinguish both TLC and Library-Solution. <br />At TLC we pride ourselves on customer support. We know other vendors tout their support, but at TLC we <br />actually believe it ... and, so do our customers. <br />"Amazing system. " <br />"Beyond the call of duty." <br />"How did we ever function without TLC ?" <br />"We had to install more OPAC terminals because of the lines!" <br />"TLC doesn't walk on water, but they sure are light swimmers. " <br />Please, take time to call anyone from our unedited client list and then demand the same from all the other <br />vendors. <br />TLC offers better, more mature and included Web 2.0 features. Compare this to other vendors: LS2 PAC <br />includes book jackets from Amazon and cover art (CD / DVD) images. LS2 PAC includes your own users' <br />tags & reviews. LS2 PAC includes federated searching of the library catalog, websites, newsfeeds, <br />selected subscription databases, and digital content in ONE search. LS2 PAC includes item mapping so <br />patrons can be directed to your collection more easily. <br />The staff interface is designed for you because YOU control the look and feel. Authorized staff can <br />change the layout completely, from the fields that display - to how they display - to the sort options. <br />Library staff can change the "skin" of the circulation interface to over a dozen color schemes. <br />Real -time, live inventory makes it easy to control your collection instead of your collection controlling you. <br />Other libraries of similar size have reported reducing inventory processing from a 2 -3 week process to <br />around 2 -3 days! <br />All data work is done in -house at TLC headquarters including Authority Control Processing and database <br />clean up. Be assured of your project getting completed on time! <br />Thank you for this opportunity to respond to your request. I am available at any time to conduct another <br />demonstration of Library-Solution at your library. <br />Sincerely, <br />Bradley Cole <br />Library Automation Consultant <br />800.325.7759, bcole @ticdelivers.com <br />TLC Denver TLC Headquarters • The library Corporation TLC International <br />1355 So. Colorado Blvd., Ste. C -800 • Denver, CO 80222 Research Park • Inwood, WV 25428 -9733 112 Robinson Road 1110- Altta8h@dw tO(u R%er 3 <br />Phone: 877- 694.1452 or 303 - 7583030 Phone: 800.325.7759 or 304.229.0100 Phone: 65.6236.1450 • Fax: 65.6220.9821 <br />Fax: 303.758 -0606 Fax: �69 g.0295 Page 217 <br />r o ",­ ,,,,,, <br />