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Part 2 <br />Software Support <br />Annual Licensed Software Support Costs (Year Two) $ 7,855 <br />1. Annual Licensed Software Support includes telephone diagnostic service available during <br />normal company business hours (7:30 a.m. — 9:00 P.M. EST Monday - Friday) additionally with <br />emergency referrals from The Library Corporation's Operations Center to on -call personnel, 24 <br />hours per day, 7 days per week. All Library•Solution customers have access to The Library <br />Corporation's toll -free (800) telephone line. <br />2. Software support covers trouble- shooting of any Software - related problem and provision of <br />updates to the latest version of the System Software. <br />3. First- year software support is included in Software costs. <br />4. In the third (3` year and each subsequent year during which the Library is using the Licensed <br />Software described herein, the Library will pay a support cost equal to $7,855 per year plus an <br />annual increase not to exceed more than five (5) percent per year. <br />Part 3 <br />Peripheral Hardware Support <br />Annual Peripheral Hardware Support <br />Annual peripheral hardware support includes telephone diagnostic service available during <br />normal company business hours (7 :30 a.m. — 9:00 P.M. EST Monday - Friday) additionally with <br />emergency referrals from The Library Corporation's Operations Center to on -call personnel, 24 <br />hours per day, 7 days per week. All Library- Solution customers have access to The Library <br />Corporation's toll -free (800) telephone line. <br />N/A <br />Library Contract Page 19 of 19 <br />Attachment number 4 <br />F -12 Page 318 <br />