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SCHEDULE H <br />Hardware Maintenance <br />Term This Agreement shall have an effective date as stated herein and continue for a term of <br />five (5) years. <br />Hardware and Charges <br />2.1 The Hardware covered by this Agreement and the maintenance charge applicable to such <br />Hardware shall be as set forth in Schedule C herein. All charges specified shall remain in effect <br />for five (5) years from the effective date of this Agreement, unless otherwise specified in <br />Schedule C. <br />3 Scope of Maintenance Service <br />31 Maintenance service shall consist of remedial maintenance including replacement of <br />unserviceable parts. <br />3.2 If the maintenance work is to be performed at Library's premises, a service technician <br />dispatched by The Library Corporation shall have working space, electricity, a local telephone <br />line, and free and full access to the Hardware; and the Library shall provide a safe place in <br />which to perform such work. Maintenance work will be performed according to the type and <br />term of Service Agreement listed in Schedule C, with the following conditions: <br />3.2.1 Next business day / replacement service will require a service technician to be dispatched to <br />arrive at the Library location for on -site service on the next business day between normal <br />business hours, Monday through Friday, excluding regularly observed holidays. If the service <br />technician is dispatched for on site service after 4:00 p.m., local time, the service technician <br />may take an additional business day to arrive at the Library location. <br />3.2.2 There may be an additional charge for service in certain remote areas of the United States. <br />3.2.3 Parts will be new parts or parts equivalent to new in performance when used in the Hardware. <br />3.3 Should the Library ship Hardware to The Library Corporation for any reason, the Library is <br />responsible for any shipping costs incurred. Any Hardware shipped by The Library <br />Corporation's offices or service center designated by The Library Corporation will be returned <br />to Library via standard United Parcel Service, shipping charges prepaid. If Library shall desire <br />a faster means of transportation, the Library shall designate the carrier and bear the complete <br />cost. In either event, The Library Corporation shall not be liable for loss or damage in transit. <br />Claims for shortage or damages in shipments shall be made against carrier by The Library <br />Corporation. Library is responsible for noting any visible damage upon receipt from The <br />Library Corporation and notifying The Library Corporation of such damage within three (3) days <br />thereafter. <br />4 Exclusions The Library Corporation's maintenance service provided hereunder does not <br />include the following: <br />4.1 Electrical work external to the Hardware; <br />Library Contract Page 20 of 20 <br />Attachment number 4 <br />F -12 Page 319 <br />