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<br />' Theresa Watts, Procurement Manager Materials Management Office Section: O <br />E-Mail: twatts(a~mmo.sc.gov 1201 Main St -Ste 600 Page: 18 <br />' Teleahone: (803) 737-4127 Columbia SC 29201 Date• 1/01/09 <br />NO SUBSTITUTIONS <br />No substitutions of catalog items shall be authorized unless previously agreed to by the agency/department. <br />Contractor(s) may deliver equivalent merchandise if requested items are not available when required, but <br />' acceptance or rejection is the prerogative of the using entities. Prior authorization must be obtained prior to <br />delivery. <br />' CUSTOMER SUPPORT/USER SUPPORT <br />Contractor shall provide a customer support sales representative(s) for each region. This sales representative <br />may support multiple users in multiple regions. Users shall have access to their corresponding customer service <br />' representative during normal business hours of every business day (8:00 A.M. (ET) to 5:00 P.M. (ET). When the <br />primary point of contact is not available, the Contractor shall provide sufficient backup to provide customer <br />service to users. User inquiries by phone, email, or fax shall be addressed within 1-2 business days. <br />' ORDERING INFORMATION <br />Contractor(s) will accept orders by phone (toll-free), fax modem, hard copy, or an electronic media provided by <br />' the contractor(s). All orders must be filled on an individual basis as required, with an itemized packing slip and <br />delivery memo included with the order. The packing slip must identify the state agency, department within the <br />agency and name of authorized person ordering, order number accounting information, number of packages, <br />department phone number(s), delivery point, purchase order number and contents of packages. An authorized <br />' representative of the department must sign all delivery memos. <br />' PRICES <br />The list price in the manufacturer's catalog will be a firm fixed price from January 1, 2009 -December 31, <br />2009. Contractor shall not change any pricing/data to include the punch-out catalog until MMO approves any <br />submitted price increases in accordance with the price adjustment clauses in section VII. B. <br />' All services outlined in this Fixed Price Bid shall be included in the percentage discount (No additional costs <br />will be paid, except as allowed for under the Delivery Services Clause). <br />' AWARDED REGIONS <br /> REGION I <br />' <br /> Staples <br /> Wulbern Koval <br /> Forms and Supply, Inc. <br />' OfficeMax, Inc <br /> Greenville Office Supply (added 2/3/09) <br />' REGION II <br /> Staples <br />' Wulbern Koval <br /> Forms and Supply, Inc. <br /> Herald <br /> OfficeMax, Inc. <br />' Greenville Office Supply (added 2/3/09) <br /> REGION IiI <br /> Staples <br /> <br />F-7 <br />Attachment number 2 <br />Page 133 of 433 <br />