AG 2009 06 15 - Laserfiche WebLink

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' N. SERVICE 1. The State will expect the contractor(s) to cooperate in order to insure the highest quality service. ' 2. The State and the contractor(s) will adjust and refine the services w7th the needs of the users in mind and, in addition to the above, any other changes or adjustments required for excellence in service. This ~~ill be accomplished at the discretion of the State utilizing written adjustments to the contract(s). ' 3. The contractor(s) will provide prompt, efficient and courteous service and avoid undue interference with other State operations in providing the products requested herein. 4. During the initial start-up of this program, the wntractor, or contractors, selected by a participating agency from the list of ' providers in their region must be available to visit that agency individually, hold training seminars, answer questions and monitor the overall complete installation of the program. For any succeeding needs, the contractor will update any changes to the agencies as necessary to introduce new employees/agencies to the system and to update current employees with any changes. ' S. The contractor(s) is expected to coordinate with all participating agencies within their awarded region to assure all processes function in a smooth manner. Removal of trash, garbage and waste away from agencies as a result of unpacking, uncrating and delivery will be the responsibility of the contractor(s), and shall conform to all DHEC, EPA and all other appropriate local, state and federal policies. ' 6. Contractor(s) shall provide a sufficient number of employees who are knowledgeable and responsive to customer needs and who can effectively service the contract. This shall include issues of a technical nature, general problem solving, offering information and answering questions. Contractor(s) will be required to provide services as outlined herein in accordance with all ' the terms, provisions, conditions and specifications wntalned in this Fixed Price Bid. The service representatives must be employed by the contractor or designated by him as authorized representatives on a full time basis and not as a subcontractor, unless aoaroved by the State. ' 7. Contractor identification Requirements: All personnel shall be easily identifiable (i.e. uniform, identification badge). All contractor personnel shall be of good character as decided by the contractor and State. With the exception of the requirements of this contract, personnel shall not remove any article from any facility regardless of its ' value and regardless of any employees permission. O. REPORTS The contractor(s) shall provide two semi-annual reports to the State Procurement Office. The report period will cover January 151 to June 30~' and July 15` to December 3151 of each year respectively. Reports will be due within fifteen (15) working days after die end ' of each six month period. The report will reflect the; manufacture item number, item description, number of items sold, unit of measure, UOM price, and the total price for the items purchased for that six month period. The report will include the semi annual reporting period plus a continuous report of all items purchased with the same information listed above. ' SEE BIDDING SCHEDULE See Bidding Schedule [03-3005-I] ' DELIVERY/PERFORMANCE LOCATION -- PURCHASE ORDER (JAN 2006) After award, all deliveries shall be made and all services provided to the location specified by the Using Governmental Unit in its ' purchase order. [03-3015-1] QUALITY --NEW (JAN 2006) ' All items must be new. [03-3060-1] ' IV. INFORMATION FOR OFFERORS TO SUBMIT INFORMATION FOR OFFERORS TO SUBMIT --GENERAL ' Offeror shall submit a signed Cover Page and Page Two. Offeror should submit all other information and documents requested in this part and in parts ILB. Special Instructions; III. Scope of Work; V. Qualifications; VIII. Bidding Schedule/Price Proposal; and any appropriate attachments addressed in section IX. Attachments to Solicitations. [04-4010-1] ' Bidders shall submit the following information: Page 13 Attachment number 3 F-7 Page 153 of 433