AG 2008 06 16 - Laserfiche WebLink

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Cleveland County Department of Social Services 3. Scope of Work. 3.1. Objective and Scope. Proposals should be based on the benchmark that there will be 84 users within the Income Maintenance areas of Medicaid, Work First, Food Assistance and the supporting clerical staff. 3.2. Desired Outcomes of the Project The overall desired outcomes for the project are as follows: • Improvement of client services by eliminating long waits in the lobby, retrieving documents quickly, and improving productivity by the eligibility workers • Improve communication among caseworkers and supervisors by electronically capturing client documentation once and allowing immediate access to multiple caseworkers simultaneously • Improve security of documents by electronically storing documents which are safeguarded in a system instead of all paper documents in a common filing area • Improve efficiency and eligibility worker morale by reducing the time it takes to locate critical information by providing immediate access to information, allowing eligibility workers to complete forms at their computer without paper, and allowing streamlining of workers jobs to alleviate the burden of mounds of paper everywhere • Reduction of overall maintenance and supply costs to include paper, copier repairs, printer replacements, toner costs for copiers, faxes and printers, and rented storage 3.3. General Functional Requirements A. The system provided by the vendor must function within a Windows Server 2003 domain with Windows XP Professional clients. B. The vendor must demonstrate their system capability by including three references from Social Services agencies of similar size, that utilize all functionality specified in this RFP. C. The system provided by the vendor must include complete functionality as defined by the proposal specifications. 3.4. General Technical Requirements A. Provide detailed and complete acquisition, installation, and configuration for all hardware and software required to run the proposed system in the Agency, including backup and disaster recovery. B. The vendor must provide details on the system's data security at all levels, from system administrator to power users and end users, including remote access security. The system must include extensive system security features and options to function in a multi-user environment. C. System should utilize aclient-server design -- Application programs load from the local workstation client hard drive and access a network database server for property information that is shared by all client workstations. 3.5. Electronic Document Imaging Requirements A. Ability to capture verifications (pay stubs, rent receipts, etc.) and other documents that are produced by clients which vary greatly in size, quality, -7- F- S